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Administrative Assistant - Service Coordinator
Ref No.: 18-40352
Location: San Diego, California
Position Type:Contract
Shift:First
Job Category:Admin/Secretarial
Benefits:401K, Dental Insurance, Life Insurance, Medical Insurance, Vision Insurance
Position: Administrative Assistant - Service Coordinator
Location: San Diego, CA 92102
Contract Term: 12 Months
Pay Rate: $23.32/hour
Schedule: 7:00AM - 4:00PM, Monday - Friday
Benefits: ACA Compliant Benefits Available 
Screenings: Background and drug screenings prior to start date

Responsibilities: 
  • The Service Coordinator manages all coordination of construction service orders from customer inception to construction completion.
  • Responsible for all incoming customer requests, via phone lines, web base and Customer Contact Center, for new gas and electric service installations, remodels, upgrades, relocations and removals of facilities.
  • Determines scope of work involved and distributes requests to appropriate departments. Interfaces with Service Planners, General Contractors, Electricians, Plumbers, Service Crews, Trench Inspectors, District Dispatchers, Gas Engineering, New Service, Customer Contact Center and Right of Way. Gathers all technical information associated with customer requests. Navigates CISCO and SAP to assign project and job levels and maintain job status. Processes all Service Planner work, planner files and identifies the need for permits and secures them through appropriate personnel.
  • Responsible for assigning, scheduling Qualified Electrical Worker to access energized facilities and for mandreling.
  • Assigns, schedules (via mobility application) electric service crews to install, remove or re attach services and dusk to dawn lighting. Works with district Dispatchers to schedule gas service crew work, field memos and PE work orders.
  • Checks all orders for accuracy and completeness, documents and files all service work. Verifies orders are construction ready, (including but not limited too necessary permits, rights of way, traffic control plans and monies.)
  • Primary interface with Temporary Service Providers requesting electric temporary service. Includes identifying source availability, costing, designing and preparing a service order and related letter.
  • Responsible for informing and educating customers on our processes and procedures.
  • Notifies customers/contractors of job completion and determines, initiates and coordinates any follow up activities required.
Qualifications: 
  • A high school diploma and previous office experience is required.
  • Experience in the construction or utility industry is preferred
  • College courses and/or prior construction office experience is desirable.
  • Must type 65 wpm.