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Inventory Management Customer Support: Medical Technology Supply Chain
Ref No.: 18-39622
Location: Rochester, New York
Position Type:Contract
Job Category:Customer Service
Benefits:401K, Dental Insurance, Medical Insurance
*18-24 month contract position*

The company: Our client is an in vitro diagnostics company that makes products and diagnostic equipment for blood testing. ​

Customer Service professional dedicated to implementing our Lab Inventory Management software and providing customer support.
U.S./ Canada travel is required as implementations occur at customer sites – approx. 50% travel  Passport and License required

Required Required Skills – • Graduate of four-year Medical Technology or Clinical Laboratory program  or Bachelor’s Degree in Business or Life Sciences.
• Excellent communication skills.
• Interest in Supply Chain or Laboratory Operations.
• Able to manage multiple projects at different stages of completion.

Technical Skills – Moderately proficient with MS Word, Excel, and PowerPoint.
• Able to learn and develop expertise on a proprietary, supply chain SaaS application. 

• Project manages each customer implementation, making sure that all tasks have been completed ahead of implementation day.
• Coordinate with other resources involved in implementation – e.g. Admin, Regional Implementation Specialist, Account Manager, Customer Service, Lab Specialist
• Conduct on-site baseline inventory.
• Provide final configuration and inventory adjustments.
• Provide customer training and assist with first Cycle Order.
• Provide order support through first 2-3 order cycles.
• Provide ongoing customer support as needed. 

Pay Rate: $31.50 per hour
Drug and background screenings required

On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics. Additionally, our client for this opening does not permit the use of Corp-to-Corp (C2C) candidates.