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Customer Service Representative (Must Have Experience With In Direct Billing & SAP)
Ref No.: 18-37517
Location: Glen Mills, Pennsylvania
Position Type:Contract
Pay Rate : $ 21.89 /Hour
Shift:First
Job Category:Admin/Secretarial
Benefits:Medical Insurance
On-Board Services Hiring Customer Service Representative
(Must Have Experience With In Direct Billing, Call Center & SAP)

On-Board Services, a Family-Owned U.S. Based Professional Staffing and Search Firm, is assisting one of the largest chemical companies with a search for an Customer Service Representative.

To Apply for consideration please apply through this job board or send your resume to Leslie Brannon at leslie.brannon@onboardusa.com and reference job #18-37515  in the Subject Line.

 If you meet the requirements above then I will likely contact you to assist you in becoming a candidate.

Duration: 12 Month Assignment
Client Location: Fortune 500 Client in Glen Mills, PA

Work Schedule: This is a 6-month position with potential for extension. Must be flexible to work rotating schedule between hours of 7:30a-6:00p, Monday to Friday
Benefits: ACA Compliant Medical Insurance

Screenings: Candidates cannot begin an assignment without successful drug and background clearances

Responsibilities: 
 Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner. May initiate customer contact to proactively identify and address customer needs. Monitors the resolution process to ensure other departments follow through on requests. Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner. May initiate customer contact to proactively identify and address customer needs. Monitors the resolution process to ensure other departments follow through on requests. orders, product availability, warehousing, shipment status, invoicing, commercial documents and all other customer service related items for the sale of paint, paint related products and paint support systems. This must be accomplished in a way that shows the highest regard for safety and a respectful work environment. Close interaction with Warehouse Supervisors, District Sales Manager, Field Sales Reps, and other Business personnel is important to insure uninterrupted shipments of material and ultimately, customer satisfaction. 


Qualifications:
  • Strong computer skills, accurate typing and keyboard stills a necessity.
  • SAP knowledge preferred.
  • Fast paced environment, large amount of data entry. 
Candidate must be customer focused and possess very strong interpersonal skills to deal with internal and external customer demands. Strong computer skills, basic math, accurate typing and keyboard skills are a necessity. They must possess the ability to listen as well as communicate information in a clear, courteous, concise, and logical manner. Good decision making, problem solving and analytical ability skills are needed. The CSR must have initiative and the ability to follow through with attention to detail; organizational skills are a must. Must be able to work independently with minimal supervision. Must possess time management skills with the ability to set priorities and maintain project goals. Must possess team working skills to work well in a group environment in ways that their work together is efficient and productive. Additional Information: This individual must be a self-starter, demonstrate initiative and the ability to follow through with attention to detail. Customer Service Representative is held accountable for performance in areas of productivity, quality, phone skills, and the customer perception of service. As the CSR’s skill level develops they will be pulled into project work and have additional responsibilities added, such as District team work (BIPS and Free good orders) SOX reporting, OMS & EDI monitoring. 

Comments/Special Instructions 
Typing skills 60-70 WPM, Highly educated, quick results, great follow up, Able to troubleshoot all day long. 20-30 calls taken per day and 20 orders entered per day - before you leave for the day. Must be flexible and able to cross train as needed in other Departments. Hours vary by shifts set bi-weekly. 

WHAT'S NEXT?

APPLY NOW!!!!!
To Apply for consideration please apply through this job board or send your resume to Leslie Brannon at leslie.brannon@onboardusa.com and reference job #18-37517 in the Subject Line. If you meet the requirements above then I will likely contact you to assist you in becoming a candidate.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, New Jersey along with Regional Offices in New Castle, Delaware, and Raleigh, North Carolina.

Disclaimer
On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.