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Representative, Customer Service
Ref No.: 18-34769
Location: Charlotte, North Carolina
Position Type:Right to Hire
Shift:First, N/A, Second, Third
Job Category:Customer Service
Benefits:401K, Dental Insurance, Life Insurance, Medical Insurance, Vision Insurance
Title:  Customer Service Representative
Shift: Flexibility a must
Pay Rate: $13.50
Location: Charlotte, NC
Type of Contract:  Temp to Hire.

The Job Summary:
The Customer service Rep. provides informed responses to inquiries about products and services. This position also handles and resolve complaints.

The Basics:
  • Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
  • Generates and dispatches service request work orders for completion by vendors.
  • Schedules conference rooms and audio visual equipment.
  • Responds to customer inquiries and concerns.
  • Follows up with customers to ensure customer satisfaction.
  • Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
  • Contacts customer for additional information and communicating the steps in the work order process.
  • Runs, reviews, and distributes various customer service reports as necessary.
  • May generate and dispatch service request work orders for completion by vendors.
  • May assist with the training of new hires and temporary employees
  • Provides informal assistance such as technical guidance and/or training to co-workers
The MUST Haves:
  • Bilingual Portuguese/English (Written and verbal).
  • Must be flexible with work schedule! Call center is open 24/7-365
  • High school diploma or general education degree (GED) required.
  • Minimum two years Call Center experience preferred.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to calculate simple figures such as percentages.
  • Ability to understand and carry out general instructions in standard situations.
  • Ability to solve problems in standard situations.
  • Requires basic analytical skills.
  • Intermediate Knowledge of Microsoft Office Suite products.
  • Ability to type 45-50 WPM.
Things to Know:
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Candidates must complete background and drug screenings before starting any assignment**
The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC.
On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.