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Spec 2, Complaint - 18-34514
Ref No.: 18-34514
Location: San Diego, California
Position Type:Full Time/Contract
Shift:First
Job Category:Admin/Secretarial
Benefits:Dental Insurance, Medical Insurance
Customer Advocacy-Technical
On Board Services
 
 
Why Work Here?
“On-Board is a Family Owned and Operated Company with Tons of Opportunity for Growth!”
 
Hiring a Contract Customer Advocacy-Technical

Duration: 1 Year
Client Location: San Diego, CA
Work Schedule: 40 Hours Week
Pay Rate: $23.00 - $27.00 / Hourly DOE
Benefits: ACA Compliant Medical Insurance
 
Customer Advocacy-Technical is responsible for managing the technical related customer experiences for our products and services, as well as prioritizing business opportunities and product / service solutions.
Qualifications:
 
*2 -3 years of complaint management experience
*MS Office proficient with strong Excel
• Demonstrates basic knowledge of the product line and how products are used and serviced
• Conducts tests as instructed by others
• Follows written procedures
• Raises issues of potential concern to others in the department
• Documents customer feedback and initial assessment information without adding opinion
• Forwards information to appropriate people as defined in written procedures
• Drafts technical closure letters for most issues
• Typically is a college / university graduate or has equivalent experience
• Has basic knowledge of theories, practices and procedures in a job family or skill
• Applies knowledge and skills to complete own work
• Depends on others for instruction, guidance and direction
• Develops competence in own area by performing routine work

Duties
• Collects basic information needed to analyze a problem, situation or issue
• Performs routine or basic analysis, following the correct steps and using the appropriate tools, observing and seeking guidance from senior staff when necessary
• Identifies basic implications/conclusions from the logical analysis of a routine situation or issue
 
To apply for immediate consideration please send resume to Dee Barrows at Dee.Barrows@onboardusa.com and reference job # 18-34514 in the Subject Line. 
 
**Candidates must complete background and drug screenings before starting any assignment. 

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC.

On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics