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Analyst 1, Cust Contract Admin -18-34327
Ref No.: 18-34327
Location: San Diego, California
Position Type:Full Time/Contract
Shift:First
Job Category:Accounting/Finance
Benefits:Dental Insurance, Medical Insurance, Vision Insurance
Customer Contract Administrator
On Board ServicesOn-Board Companies
 
 
Why Work Here?
“On-Board is a Family Owned and Operated Company with Tons of Opportunity for Growth!”
 
Hiring a Contract Customer Contract Administrator

Duration: 1 Year
Client Location: San Diego, CA
Work Schedule: 40 Hours Week
Pay Rate: $25.00/ Hourly
Benefits: ACA Compliant Medical Insurance
 
Needed: 2-3 years’ billing experience, RMA experience, MS Office proficient, customer-focused
HS Diploma/GED
 
Duties:
 
• Provide pre and post-deal support for all Dispensing asset/deal change requests
• Interacting and proactively communicating with Sales, Contracts and Implementation teams on a daily basis to manage post-deal activity to ensure a billing decision is executed or an adjustment to the contractual term is created and executed by the customer
• Manage incoming Term Begin Date Adjustment requests for strategy, creation, processing and validation
• Analyze Assignment Agreements to ensure accurate exhibits
• Coordinate post-deal activities and ensure smooth handover with Portfolio team counterparts for successful customer relationship, billing, and collection activities
• Manage Cancelled Sales Order requests – escalation for approval, processing of transactions
• Manage Revoke Equipment Confirmation transactions – escalation for approvals
• Maintain current knowledge of Dispensing business strategy and contracting practices, policies and procedures including but not limit to the following:
o sales cycle
o installation and applicable implementation procedures
o billing/revenue management
o system and transactional procedures
• General understanding of capital equipment revenue recognition guidelines and accounting principles.
• Support field team in contract-related items and supporting asset-level analysis

• Manage incoming RMA requests for strategy, processing and validation
• Aim to protect Client interests (margin, risk, policy, etc.), escalating as needed
• Proactively manage and prioritize work within your queue to effectively execute on daily operations
• Ensure all cases completed by end of month deadlines
• Track and report on pending workload cases
• Participate in departmental goal-setting and seeing through to completion
• Participate in peer training and peer review activates as needed
 
 
To apply for immediate consideration please send resume to Dee Barrows at Dee.Barrows@onboardusa.com and reference job # 18-34327 in the Subject Line. 
 
**Candidates must complete background and drug screenings before starting any assignment. 

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC.

On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics