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The Field Service Technician is primarily responsible for the installation, configuration and commissioning of Woodward Control systems and software for industrial steam, gas turbines and reciprocating engines. Performance of duties requires selection and application of standard techniques, procedures, and technical criteria, along with the ability to work in multi-disciplinary activities. Good verbal and communication skills will be required to effectively communicate with customers, as required.
Study drawings, schematics, manuals, software and other pertinent information to determine the best solution and proper tools for system setup and/or problem resolution.
Consult with customers and engineering staff to define the scope of work for projects.
Use Woodward hardware and software to analyze malfunctions, configure systems and tune/adjust dynamics.
Instruct customers in operating and servicing Woodward equipment and associated scope of supply. Consult with engineering to resolve problems in order to meet or exceed customer expectations.
Prepare service/warranty reports and other relevant job-related paperwork for customers and internal distribution, in a timely manner.
Propose product improvement opportunities and customer feedback to engineering and management. Ensure that any open remaining open tasks are properly communicated or delegated to the appropriate parties, after returning from job site.
Work with the Service department to define timeline, site specifics requirements and logistics.
Perform periodic corrective and preventive maintenance of installed equipment.
Perform product testing.
Provide technical support to customer's onsite and offsite.
Assist and support engineering staff with projects.
Assist in the development of standards, procedures, manuals and training programs for the engineering and technical work performed in the department.
Maintains a working knowledge of new technologies which may improve operations and develops recommendations accordingly.
Maintains a working knowledge of safety practices to ensure duties of self and others are performed in a safe manner.
Participate in project and lessons learned meetings with engineering, sales and customers.
Other duties may be assigned.
Education: Bachelor's degree or equivalent; or ten plus years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret complex documents.
Ability to respond effectively to sensitive inquiries or complaints.
Ability to communicate, written and oral, effectively with clients and other members of the staff.
Knowledge of MS Office: Excel, Word, Power Point.
Must have a positive attitude and strong interpersonal skills.
Must have valid Driver License, TWIC and Passport
Strong desire for continued growth and learning.
Customers' job site primarily
Industrial and isolated locations
Work may require hands-on activities
Exposure to noise, chemical solutions, dust, extreme temperatures, heights and other hazardous conditions.
Should be able to multi-task
Should be able to work under pressure to meet deadlines
Should be able to travel domestic and international
Should be available to work and/or travel on short notice
Should be available and reachable at any hour, when on call (rotation with other engineering staff for call-out services is expected).
Monday to Friday 8am – 5pm regular schedule when working at the office, however extended and irregular working hours when working in the field.
Should be able to work weekends and holidays when required.
Equipment and Tools
The Field Service Technician will be provided with Company equipment and tools to perform the job. Includes but not limited to: ▪ Laptop ▪ Cell phone ▪ Tool kit ▪ PPE equipment
The Field Service Technician will be responsible for the care and maintenance of the equipment and tools provided
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