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Customer Service Representative - 18-33863
Ref No.: 18-33863
Location: Cleveland, Ohio
Position Type:Contract
Shift:First
Shift Comments:3 Days/Week Monday, Wednesday, Friday
Job Category:Admin/Secretarial
Benefits:None
Customer Operations Associate – Part -Time
On Board Services
 
 
Why Work Here?
“On-Board is a Family Owned and Operated Company with Tons of Opportunity for Growth!”
 
Hiring a Contract Customer Operations Associate – Part Time

Duration: 5 Months
Client Location: Cleveland, OH
Work Schedule: 24 Hours Weekly -3 Days/Week – Monday, Wednesday & Friday (Flexible)
Pay Rate: $16.00 - $19.00/ Hourly DOE
Benefits: ACA Compliant Medical Insurance
 
Summary: Under general supervision, provides operations support to the Installation Manager and the Customer Operations Associate, processes orders, answers internal customer inquiries, and addresses customer concerns/issues within designated timeframes. Works with Senior Customer Operations Associate to establish priorities and resolve open issues.
 
Needed:
1. Bachelor’s degree in Business, Communications or equivalent job experience progressive Customer Operations experience.
2. Personal commitment to internal customer operations support.
3. Ability to read and understand financial data and verbiage.
4. Capable of independent problem solving.
5. Strong verbal/written communication skills
6. Advanced PC skills, i.e. Microsoft Office Suite. Under general supervision, provides operations support to the Installation Manager and the Customer Operations Associate, processes orders, answers internal customer inquiries, and addresses customer concerns/issues within designated timeframes. Works with Senior Customer Operations Associate to establish priorities and resolve open issues.
PRINCIPLE DUTIES:
1. Responds office general phone calls. 2. Processes daily mail. 3. Supports HVAC Installation Manager with AR calls. 4. Researches AR issues with  project managers and documents results. 5. Develops financial tracking reports, updates and distributes. 6. Reviews revenue reports and advises project leaders of material orders yet to be placed. 7. Provides backup support to the Senior Customer Operations Associate. 8. Performs additional duties as assigned by Supervisor or Manager.
 
To apply for immediate consideration please send resume to Dee Barrows at Dee.Barrows@onboardusa.com and reference job # 18-33863 in the Subject Line. 
 
**Candidates must complete background and drug screenings before starting any assignment. 

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC.

On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics