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Customer Contract Analyst 1
Ref No.: 18-31733
Location: San Diego, California
Position Type:Full Time/Contract
Job Category:Admin/Secretarial
Benefits:401K, Dental Insurance, Life Insurance, Medical Insurance, Vision Insurance
Position: Customer Contract Analyst 1 
Location: San Diego, CA
Contract Term: 12 Months
Pay Rate: $31.75/hour
Schedule: 40 Hours/Week
Benefits: ACA Compliant Benefits Available
Screenings: Background and drug screenings prior to start date

  • This position works within a team of peers providing detailed analysis, accurate data and excellent customer service.
  • This position is responsible for quote requests for a depth of complex products with unique intricacies for the US Region.
  • The analyst is expected to obtain product knowledge, system knowledge and asset analysis.
  • Proactively communicating and strategizing with MMS Dispensing Sales team on a daily basis to manage the creation of customer facing quotations.
  • Ensuring that the Tier I Quoting requests queue volume meets or exceeds department service and turnaround standards
  • Maintaining up-to-date and current knowledge of product offerings, applicable policies and procedures, and purchase acquisition/marketing programs
  • Provide pre-execution support for all Dispensing contract requests
  • Support field team in contract-related items and supporting analysis
  • Drive implementation of contracting and pricing strategies through day-to-day execution, as well as advising on potential new offers to meet market needs
  • Aim to protect Client interests (margin, risk, policy, etc.), escalating as needed to all levels of management cross-functionally
  • Drive contracts review/approval workflow process, ensuring appropriate process is in place and enforced, liaising with Business, Sales, Contracts Tier II or Legal as needed
  • Facilitate requests to management to offer non-standard pricing and/or offering
  • Coordinate post-deal activities and ensure smooth handover with post-deal team counterparts for implementation, depending on contract design
  • Drive process improvement projects –“Is there a better way?”
  • Maintains high standards of professionalism and integrity
  • Demonstrates strong organizational and time management skills
  • Must be adaptable and accountable – able to switch gears and reprioritize