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Customer Service Representative
Ref No.: 18-29740
Location: WILMINGTON, Delaware
Position Type:Contract
Experience Level: 4 Years
Shift:First
Job Category:Customer Service
Benefits:Dental Insurance, Medical Insurance, Vision Insurance
Customer Service Representative​ Needed
(Must have Must have SAP & Supply Chain/ Logistics, Export, & Import Experience)

On-Board Services, a Family-Owned U.S. Based Professional Staffing and Search Firm, is in search for Import/Export Customer Service Representative​ for Leading Chemical Fortune 500 Client in Wilmington, DE. These are new positions, and will be working on a 12 month contract, with possibility of extensions.

Please review the job description below and apply immediately for quick feedback.

For consideration, please apply through this job board or send your resume to Leslie Brannon at leslie.brannon@onboardusa.com and reference job #18-29740 in the Subject Line ASAP.

Duration: 12 Month Assignment
Client Location: Fortune 500 Company in WILMINGTON, DE 19805
Work Schedule: 8 AM to 5 PM- Monday to Friday
Benefits: ACA Compliant Medical Insurance Position

SUMMARY OF POSITION: 
Customer Focused liaison promoting and implementing Functional Excellence in the Import/Export Customer Relations Support Analyst roles.  Provide domestic customer service according to the needs of the Business and Customers.  Provide the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing.
 
Import/Export Customer Relations Support Analyst must obtain a thorough working knowledge of the domestic order management system and all applicable policies and procedures.  Experience in SAP-R3 or equivalent, order entry, pricing, documentation and invoicing is required.  A thorough understanding of the Quality System and business experience is preferred.  This position offers the incumbents the opportunity to become proficient in many areas including various applications of SAP-R3, SharePoint, SalesForce.com, as well as the ability to learn and work in multiple businesses. The incumbent will work with all levels of the business including, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers’ needs while maintaining quality standards. 

Responsibilities include but are not limited to:  responding to customer inquiries, utilizing various Business Unit tracking systems, resolving disputes, issuing credit/debit memos, processing samples/rebates and monitoring sales orders through the order fulfillment process.
 
This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.
 
 
MINIMUM SKILLS REQUIRED:      
  • Demonstrated proficiency as an Import/Export Customer Service Representative , beyond call center and/or retail experience.    
  • Previous knowledge of the Sales to Cash (STC)/Requisition to Pay (RTP) process is preferred. 
  • Excellent phone communications and interpersonal skills with multiple functional groups including Import/Export Customer Relations Support Analysts , Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
  • Knowledge of SAP-R3 or equivalent is required.  Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.
  • Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word).  Must be tested in MS Office and include scores.
  • Salesforce.com and SharePoint experience is a plus.
  • This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.
  • Ability to identify areas for improvement and implement change.
  • Demonstrated skills:  multitasking, project management including the ability to translate needs into a workable implementation plan, change management
  • Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment
  • Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.
 ADDITIONAL INFORMATION: Some travel may be required, however would be infrequent if at all.

Educational Qualifications/Experience Needed

Required:  College degree; previous customer service experience, SAP-R3 or equivalent experience
Preferred:  Bachelor’s degree
   

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, New Jersey along with Regional Offices in New Castle, Delaware, and Raleigh, North Carolina.

Disclaimer
On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.