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IT Help Desk Technician
Ref No.: 18-29720
Location: Englewood, Colorado
Position Type:Contract
Shift:First
Job Category:Information Technology
Benefits:Medical Insurance
*1 year contract position with additional opportunity based upon performance and continued business need*

Qualifications:

This position is associated with end-user IT support as well as operational roles involved with provisioning and supporting local users and office IT infrastructure – workstations, servers, printers, networking, and voice systems. The incumbent has expert knowledge of procedures and technical concepts within own area. He/she applies expert knowledge of regulations and standards to assignments and applies technical skills gained through significant experience on a variety of projects.

The incumbent has strong troubleshooting skills; strong communications skills; strong knowledge of server administration; strong knowledge of specialized system functions; strong knowledge of server administration; and good knowledge of project delivery methodology. This position completes advanced technical assignments that require creativity and judgment. 

Responsibilities: 

•  Under general direction, provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
• Handles problems that the first-tier of help desk support is unable to resolve.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.
• Computer Operations:
• Under limited direction, monitors and controls one or more mini or mainframe computers by operating the central console or on-line terminals.
• Studies program operating instruction sheets to determine equipment setup and run operations.
• Manipulates controls in accordance with standard procedures to rearrange sequence of job steps to continue operations when individual units of the system malfunction.
• Competent to work at the highest level of all computer operations phases. 

Pay Rate: $21.50 per hour
Drug and background screenings required


On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.