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Service Coordinator
Ref No.: 18-29433
Location: Seattle, Washington
Position Type:Full Time/Contract
Shift:First
Job Category:Admin/Secretarial
Benefits:Dental Insurance, Medical Insurance
Service Coordinator/Dispatcher
ON BOARD SERVICES
 
 
Why Work Here?
“On-Board is a Family Owned and Operated Company with Tons of Opportunity for Growth!”
 
Hiring a Contract Service Coordinator/Dispatcher
Duration: 5 Months
Client Location: Seattle, WA
Work Schedule: 40 Hours Weekly
Pay Rate: $14-$17/ Hourly
Benefits: ACA Compliant Medical Insurance
 
Summary: The qualified candidate will be an integral part in the continued success and growth of the Service Department. This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling general service calls, preparing and invoicing service calls. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
 
 
Needed: High School or equivalent 3 years’ experience in customer service/dispatching. Proficient with computers, Windows applications (Oracle experience a plus).  Good organizational skills, attention to detail and excellent communication skills are required.
 
Duties: · Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system. · Communicate with our Service Resource Center for all service calls. · Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed. · Reassign work as needed, making judgments based on current workloads & priorities. · Regular contact of customer to communicate status changes. · Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. · Validate and perform invoicing transactions for service calls in ACE daily. · Completed service calls to be invoiced within 48 hours. · Maintain confidentiality of customer and employer information at all times. · Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.
 
To Apply for immediate consideration please send resume to Dee Barrows at Dee.Barrows@onboardusa.com and reference job # 18- 29433 in the Subject Line and indicate the best times to contact you (please include nights and weekends if needed).

**Candidates must complete background and drug screenings before starting any assignment. 

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC.

On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics