Previous Job
Previous
IT Support & Operations Professional
Ref No.: 18-27974
Location: Englewood, Colorado
Position Type:Contract
Shift:First
Job Category:Information Technology
Benefits:Medical Insurance
Hiring a Contract IT Support & Operations Professioinal
Duration: 6 months Assignment 
Client Location:  Englewood, CO
Work Schedule:  Monday - Friday / 40 Hours Weekly
Pay Rate:  $20 Hourly 
***NO C2C***
Under immediate supervision of a Lead, responds to and diagnoses problems through phone calls via the support center or electronic online support requests submitted by customers. Includes problem recognition, research, isolation, resolution, and follow-up steps. Requires experience and understanding of IT environments to include PCs’ and business environment IT infrastructure. Must be able to resolve first-tier problems within 15 minutes, while more complex problems are escalated to second-tier or third-tier support. Involves the use of a Standard Operating Procedure management database and web site as well as a help desk call tracking system.

Qualification
Minimum 1 year experience with customer service in a corporate/business environment. High School education and some technical training or equivalent experience. Knowledge of Personal Computer (PC) hardware and software (Microsoft OS and applications), and LAN/WAN. Strong customer service background. Excellent telephone presence. Strong people and team skills. Strong communication skills. Strong organizational skills and ability to prioritize work tasks during shift. Must be willing to accept available shift assignment based on TAC hours of operation.
To Apply for immediate consideration please send resume to Michael Estaris at Michael.Estaris@onboardusa.com and reference job #18-27974 in the Subject Line and indicate the best times to contact you (please include nights and weekends if needed).
**Candidates must complete background and drug screenings before starting any assignment.
On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.