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Field Assurance Representative
Ref No.: 18-27921
Location: Salt Lake City, Utah
Position Type:Contract
Shift:First
Job Category:Customer Service
Benefits:401K, Dental Insurance, Life Insurance, Medical Insurance, Vision Insurance
Position: Field Assurance Representative
Location: Salt Lake City, UT
Contract Term: 6 Months
Pay Rate: $12.00 - $15.00/hour
Schedule: 8:00AM - 5:00PM, Monday - Friday 
Benefits: ACA Compliant Benefits Available
Screenings: Background and drug screening prior to start date

Responsibilities: 
  • Candidate must be multi task orientated, able to go from one task to another.
  • Good phone skills, clear communication and good documentation skills, relaying info from a call to documentation. general knowledge of MS word, will train on in house systems.
  • Able to learn and catch on quickly
  • The primary responsibility of this position is to receive customer calls registering product dissatisfaction or complaints. Documenting the product complaints in the TrackWise database, coordinate with customer to receive product back for evaluations.
Qualifications:
  • High school diploma, GED required
  • One (1) year experience in a related area or equivalency
  • Demonstrated human relations and communication skills
  • Experience in Word Processing, spreadsheets, presentation and other software programs along with good telephone and letter composition skills
  • Prior experience in a regulated industry and knowledge of medical terminology