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Customer Contract Admin
Ref No.: 18-26078
Location: Vernon Hills, Illinois
Position Type:Full Time/Contract
Shift:N/A
Job Category:Admin/Secretarial
Benefits:401K, Dental Insurance, Life Insurance, Medical Insurance, Vision Insurance
Customer Contract Administrator  
Contract: 1 year
$23.50 hourly
Vernon Hills, IL


Job Summary:
  • The Contract Membership position is responsible for the administration of contract membership eligibility and dispute resolution
  • This position will support policy, process and governance to ensure the effective implementation of complex, critical contracting membership activities which manage business opportunities appropriately.
  • This position  will engage and communicate with Distributor partners, GPO’s, and Commercial Customers (Healthcare Delivery and Channel Partners)
The Basics:
  • Administer the commercial Contract Membership process of the GPO (National & Regional) agreements for consumable products across all US Region’s BUs and products, and capital products on National/Regional GPO agreements
  • Resolve chargeback errors for contract membership and central membership in accordance with OLA’s and SLA’s utilizing advanced technical skills to assist in analyzing outstanding chargeback disputes.
  • Perform Central Membership eligibility auditing and maintenance (roster adds, changes, and deletes)  
  • Organize and respond to Letter of Commitment (LOC) and Letter of Delegation (LOD) requests
  • Monitor and coordinate appropriate customer positioning in collaboration with Field Sales, GPO partners, Business Integrators, and Commercial Operations
  • Ensure pricing connections are communicated and verified with customers
  • Manage all GPO migrations/transitions based on policy and customer designation
  • Maintain the GPO Partner Cross-Reference Table
  • Support and propose continuous process/system improvement
  • Be accountable for key metrics; KPI’s (key performance indicators), SLA’s (service level agreements), and IIG’s in order to meet the strategic goals of the organization
  • Coordinate disputes with Chargeback Analyst and Distributor partners to resolve contract error and manage follow up
  • Responsible for maintaining all  related training material and updating desktop procedures
Must haves:
  • Candidates must have strong communication, technical, and organizational skills and be accountable for achieving key metrics.
  • BA/BS degree preferred,
    • (In lieu of a Bachelor’s Degree, 5+ years of experience in commercial contract operations/membership management).
  • 3+ years’ experience in contract operations and demonstrated membership management, pricing strategy expertise and/or related areas.
  • General understanding of the end-to-end commercial contract operations management.
  • Experience in ERP (SAP) and reporting (Business Intelligence) systems.
  • Strong proficiency with Microsoft Office tools Access and Excel.
  • Strong communication and customer centric skills
  • Demonstrates working knowledge of principles of key business metrics and analytical techniques/tools, including their application in effective contract execution.
  • Data and technology management to include data acquisition, mining, analysis and data integrity management.
  • Analytical problem solver with the ability to evaluate key business drivers and develop clear solution recommendations.
  • Ability to work well independently in a team environment, be self-motivated and multi task while achieving expectations.

**Candidates must complete background and drug screenings before starting any assignment**

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC.
On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.