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Spec 1, In-House Service
Ref No.: 18-25109
Location: Tempe, Arizona
Position Type:Contract
Job Category:Admin/Secretarial
Benefits:Medical Insurance
Location: Tempe, AZ
Possible temp to hire oppurtunity!
Shift: 1st shift
Pay rate: $16.00/hr

Essential Job Functions:
• Determines requirements by working with customers
• Utilize a customer relationship application and /or database to record activities and research product information
• Enter customer orders for shipment for over 4000 product codes
• Provide support and assistance to the outside sales force
• Handle requests for returned product
• Process debit and credit memos for Contract Department corrections
• Complete transactions for Return Goods, Trade-outs
• Work with other teams cross-functionally to resolve customer and sales force issues
• Respond to inquiries by clarifying desired information; research, locate, and provide information
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implements solutions; escalates unresolved problems
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests
• Update job knowledge by participating in educational opportunities
• Enhance CR Bard reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Basic Qualifications:
• Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Building Relationships, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving, Multi-Tasking
• Ability to be flexible in work schedule, including a willingness to work overtime as needed
• Must be able to work shifts ranging from 5:00am – 5:00pm AZ time Monday thru Friday and an occasional Saturday if business needs dictate
• Positive and Professional attitude

Additional Desirable Qualifications Skills and Knowledge:
• Proficiency in Microsoft Office Suite (Windows, Outlook, Word, Excel, IE)

Education and/or Experience:
• One (1) or more years customer service experience desired, one year Call Center experience a plus
• High school diploma

Work Environment:
While performing the duties of this job, the employee may be in an open cubicle environment. Candidate must be able to work in a team-oriented, fast-paced environment. Bard Peripheral Vascular is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.