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Customer Service Representative
Ref No.: 18-25072
Location: Chanhassen, Minnesota
Position Type:Contract
Job Category:Customer Service
Benefits:401K, Dental Insurance, Life Insurance, Medical Insurance, Vision Insurance
Contract Assignment in Chanhassen, Mn
Pay Rate 16-19/hourly
*Candidates cannot begin assignment until drug and background screenings have been successfully completed.*
To apply email resume to and reference job # 7549
This position is primarily engaged in day-to-day customer service and support activities. The goals and objectives are generally described as maximizing customer satisfaction in an effort to drive sales revenue.
 Minimum Qualifications:
• Education — Two-year college degree or an equivalent combination of training and work experience.
 • Experience — Minimum of two years' experience in customer support or inside sales. Industrial business-to-business experience a plus. International experience a plus.

Essential Duties and Responsibilities:
 • Establishes and maintains effective working relationships with the customer base both internally and externally.
 • Maximizes customer satisfaction in an effort to grow sales revenue.
 • Effectively manages customer conflict.
• Provide customer quotations including follow-up activity.
• Assists in the procurement of product samples.
 • Order entry execution and maintenance with a high degree of accuracy.
 • Issues New Part Releases (NPR's) and Engineering Change Orders (ECO's);
 • Effectively manages blanket contracts.
 • Expedites customers' orders and assists in maintaining on time deliveries of orders by working closely with Production, Product Management, Quality and Shipping personnel.
• Effectively manages electronic customer communication.
• Assists in the identification and resolution of quality discrepancies while maintaining a close relationship with customers and representatives.
 • Issues Return Material Authorization (RMA) and may initiate Corrective Actions (CAR's).
• Issues credit memos.
 • Documents and updates customer requirements in the alert system.