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Quality Engineer - Customer Complaint Management Systems (CCMS)
Ref No.: 18-24503
Location: Chicago, Illinois
Position Type:Contract
Job Category:Engineering
Benefits:401K, Dental Insurance, Life Insurance, Medical Insurance, Vision Insurance

Contract Assignment in Chicago, Il
Pay Rate 25.00-35.00/hourly
*Candidates cannot begin assignment until drug and background screenings have been successfully completed.*
To apply email resume to and reference job # 7539

• Experience with customer complaint resolution required
• Analytical and problem solving skills, Six Sigma or statistical experience preferred
• Degree, Chemistry or Engineering degree preferred
• 2+ years in a manufacturing environment with quality experience, automotive industry preferred
• Understanding of TS 6949and ISO 900 requirements with practical application in the automotive industry
y• Ability to communicate effectively across all levels of the organization
• Ability to perform multiple tasks and the ability to effectively manage time
• Skilled in Microsoft Office suite
• Skilled in SAP preferred

Physical Requirements: Must be able to function in a manufacturing plant environment. May involve climbing, standing, and lifting up to 50 lbs.

Job Summary: The Quality Engineer is responsible for executing and administering programs to drive quality improvement and customer satisfaction. This includes customer complaints and participating in projects focused on improving product and process quality.

Essential Duties and Responsibilities:
• Utilizing Lean and Six Sigma disciplines: ensure the problem solving effort has effective containment, root cause analysis, corrective action, validation, control and prevent recurrence of customer and supplier complaints when identified as processor in Customer Complaint Management System (CCMS) in SAP.
• Communicate with customers, suppliers and internal personnel to aid in the resolution of complaints using the customer's format when required.
• Use process and data driven analysis to assist with focused projects to improve quality and customer satisfaction. Assist in collection of data to identify trends and drive changes to create a preventative culture.
• Participate in projects to improve key quality metrics, i.e.: FTQ (First Time Quality), Customer complaints
• Assist with the deployment of Quality Initiatives • Establish, follow, and improve quality policies, procedures, instructions and methods.