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IT Service Delivery Specialist
Ref No.: 18-14803
Location: Sunnyvale, California
Position Type:Contract
Experience Level: 4 Years
Shift:First, N/A, Second, Third
Job Category:Computer/Software
Benefits:Dental Insurance, Medical Insurance, Vision Insurance
On Board Services Hiring
IT Service Delivery Specialist
(Position Does Not Support Sponsorships or Corp 2 Corp)

 
For consideration, please apply through this job board or send your resume to Leslie Brannon at leslie.brannon@onboardusa.com and reference job #18-14803 in the Subject Line ASAP.
Conducting live phone interviews ! If you meet the requirements below then I will likely contact you to assist you in becoming a candidate. Please review the job details below.



Hiring Contract IT Service Delivery Specialist
Duration: 8 Month Assignment
Client Location: Fortune 500 Company in Sunnyvale, CA 94085​
Work Schedule: 8 AM to 5 PM Monday to Friday (Please note that this postilion
requires for you to be on-call 24x7) 
Benefits: ACA Compliant Medical Insurance Position

**Candidates cannot begin an assignment without successful drug and background clearances

QUALIFICATIONS:
In order to be qualified for this role, you must possess the following:
  • A minimum of a Bachelor’s degree in an IT related field or equivalent experience
  • Minimum of 3 years in supporting enterprise level PCs
  • Minimum of 3 years in a customer facing role
  • Excellent customer service skills (Attitude, Interest, Action, Verbal Language, Body Language, Tone of Voice)
  • Excellent communication skills both verbal and written
  • Excellent collaboration and team skills
  • Experience in remote troubleshooting and repair
  • Working proficiency of Windows 10 environment
  • Working proficiency of Office 365
 
The following skill sets are preferred by the business unit:
  • Working experience with SCCM
  • Experience with PC Imaging processes, preferably in SCCM
  • Working experience with scripting in Powershell, WMIC, CMD
  • Dell certified technician

Responsibilities
  • Ensure 24x7 uptime for applications.
  • Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed.
  • Define and document support processes.
  • Communicate with stakeholders so that expectations of problem resolution as set early and often.
  • Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
  • Perform root cause analysis to prevent repeat issues.
  • Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.
  • Perform Receipt of Service in work area.
  • Participate in successful transition of new applications into the organization.
  • Participate in incident and crisis management.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, New Jersey along with Regional Offices in New Castle, Delaware, and Raleigh, North Carolina.

Disclaimer
On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.