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Asset Retrieval Administrator
Ref No.: 18-03583
Location: Center Valley, Pennsylvania
Position Type:Contract
Shift:First
Job Category:Admin/Secretarial
Benefits:Medical Insurance
Asset Retrieval Administrator

Contract role with a 1 month duration. 

Rate of pay: $18.22/hour.

Responsibilities: 
  • Customer Service Duties.
  • Ensuring the return of outstanding equipment.
  • Generate invoices for equipment not returned.
  • Review data for accuracy, make corrections and notify Supervisor about discrepancies.
  • Utilize FedEx' s tracking system to set up and follow up on the return shipment of asset units.
  • Maintain communications link with Sales Representatives and Regional Manager when assistance is needed on certain retrieval issues (e.g., customer non- compliance with the return of overdue equipment).
  • Responsible for monitoring the Asset Retrieval phone line.
  • Respond to all phone calls and e- mails from customers within 24 hours.
  • Provide copies of agreements and supportinginformation to Sales Reps upon request.
  • Resolve procedure- reporting issues, recommend and take appropriate actions on discrepancies to resolve issues.
  • Resolve or direct Sales Reps to appropriate contacts on any issue.
Qualifications:
  • High School Diploma plus four years of customer service or collections experience required.
  • Associates Degree plus two years of customer service or collections experience.
  • Bachelor s Degree with a Business Major