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Operations Analyst
Ref No.: 18-03521
Location: RICHMOND, Virginia
Position Type:Contract
Shift:First
Job Category:Everything Else
Benefits:401K, Dental Insurance, Life Insurance, Medical Insurance, Vision Insurance
Operations Analyst
This is a 3 Month contract assignment
Location:  RICHMOND, VA 
Benefits:  ACA compliant offering available


Qualifications:
1 - 5 years related experience. Basic knowledge of distribution and transmission systems. Specific job application of personal and mainframe computer systems. Practical electricity and protective device coordination. Skills: interpersonal; verbal and written communication; customer service; analytical; good computer skills and proficiency working in various software applications such as GIS, Microsoft Office and Lotus Notes. Abilities: problem resolution; address multiple tasks simultaneously; handle constantly changing and emerging priorities. Education Associates preferred 

Responsibilities: 

This role conducts studies of distribution systems to support distribution planning, distribution standards, distribution operations support and the Regional Operations Center. Performs studies of distribution system regarding service reliability using computer-based models. Assesses design of new facilities or modification to existing facilities. Executes distribution switching orders under the direction of a switching supervisor. Gathers and analyzes various computer data to determine location and cause of power outages. Efficiently dispatch first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Schedule and manage other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service. Provide accurate and timely information to customers. Resolve customer complaints and prepare correspondences to accurately process customer requests. 

Comments/Special Instructions 

Dispatch work history similar to 911 is required. Critical that candidates understand this is shift work, 40hrs/week consisting of a 3-week pattern of (5) 8-hr shifts one week, (4) 10-hr shifts the next, (5) 8-hr shifts the next. Hours are default scheduled, but may vary. Expect a M-F 6:00-14:00 shift during extensive training program, then move to shift work to include 14:00-22:00 and 14:00-24:00 evening shifts. Restoration work for storm events will entail overtime. 


To Apply for immediate consideration please send resume to Michael Zakaryan at Michael.Zakaryan@onboardusa.com and reference job # 18-03521 in the Subject Line and indicate the best times to contact you (please include nights and weekends if needed).

**Candidates must complete background and drug screenings before starting any assignment. 

On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without reg.