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Customer Service Representative
Ref No.: 18-03414
Location: Glen Mills, Pennsylvania
Position Type:Contract
Experience Level: 1 Years
Pay Rate : $ 20.00 /Hour
Shift:First
Job Category:Admin/Secretarial
Benefits:Medical Insurance
On Board Services, a Family-Owned U.S. Based Professional Staffing and Search Firm, is assisting one of the largest chemical companies with a search for a Customer Service Representative (Must have SAP experience)

For consideration, please apply through this job board or send your resume to Leslie Brannon at leslie.brannon@onboardusa.com and reference job # 18-03414 in the Subject Line ASAP.

 If you meet the requirements above then I will likely contact you to assist you in becoming a candidate. Please review the job details below.

Hiring Contract Customer Service Representative (Must have SAP experience)
Duration: 12 Month Assignment
Client Location: Fortune 500 Company in Glen Mills, PA
Work Schedule: 8 AM to 5 PM Monday to Friday (Please note that the Customer Service Representative is required to work flexible hours. Customer Service hours of operation are 7:30 am to 6:00 pm.).


Responsibilities:
  •  Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner.
  • May initiate customer contact to proactively identify and address customer needs.
  • Monitors the resolution process to ensure other departments follow through on requests.
  • Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner.
  • May initiate customer contact to proactively identify and address customer needs. Monitors the resolution process to ensure other departments follow through on requests.
  • The Customer Service Representative is the primary interface between our customers in all matters related to inquiries, orders, product availability, warehousing, shipment status, invoicing, commercial documents and all other customer service related items for the sale of paint, paint related products and paint support systems.
  • This must be accomplished in a way that shows the highest regard for safety and a respectful work environment.
  • Close interaction with Warehouse Supervisors, District Sales Manager, Field Sales Reps, and other Business personnel is important to insure uninterrupted shipments of material and ultimately, customer satisfaction. 

Qualifications:
  • Candidate must be customer focused and possess very strong interpersonal skills to deal with internal and external customer demands. Strong computer skills, basic math, accurate typing and keyboard skills are a necessity.
  •  They must possess the ability to listen as well as communicate information in a clear, courteous, concise, and logical manner.
  • Good decision making, problem solving and analytical ability skills are needed.
  • The CSR must have initiative and the ability to follow through with attention to detail; organizational skills are a mustt
  • Must be able to work independently with minimal supervision.
  • Must possess time management skills with the ability to set priorities and maintain project goals.
  • Must possess team working skills to work well in a group environment in ways that their work together is efficient and productive. Additional Information:
  • This individual must be a self-starter, demonstrate initiative and the ability to follow through with attention to detail.
  • Customer Service Representative is held accountable for performance in areas of productivity, quality, phone skills, and the customer perception of service.
  • As the CSR’s skill level develops they will be pulled into project work and have additional responsibilities added, such as District team work (BIPS and Free good orders) SOX reporting, OMS & EDI monitoring

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, New Jersey along with Regional Offices in New Castle, Delaware, and Raleigh, North Carolina.

Disclaimer
On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.