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Inside Sales / Customer Service
Ref No.: 18-03336
Location: Houston, Texas
Position Type:Right to Hire
Experience Level: 1 Years
Pay Rate : $ 14.00 - 16.00 /Hour
Shift:First
Shift Comments:8am-5pm, Monday through Friday
Job Category:Customer Service
Benefits:401K, Dental Insurance, Medical Insurance
Work Location:  Houston, TX
 
POSITION SUMMARY
 
The Inside Sales Representative interacts with customers/clients primarily by telephone and email to provide information, respond to inquiries, provide quotes, cost out jobs, and enter orders. Incumbent must learn product lines, and internal databases to provide thorough and accurate information to clients.
 
RESPONSIBILITIES
  • Opens and accurately maintains customer accounts by recording and updating account information
  • Accurate order entry, monitors day to day open/back order reports.
  • Establishes and maintains customer relationships
  • Have high level of attention to detail.
  • Work with sales team to ensure customer satisfaction
  • Has understanding of customer service in a production environment
  • Routes calls to appropriate department if not able to answer customer's inquiry.
  • Utilizes database to capture complaint entries, price requests, call reports and conducts informational searches
  • Performs any additional tasks required by department leads.
 
QUALIFICATIONS
  • High school diploma
  • Bachelors degree preferred
  • Business to business customer service phone experience preferred
  • Excellent communication skills (verbally and written)
  • Highly organized with exceptional follow-up skills
  • Excellent client relationship and rapport-building skills
  • Team player
  • Experience using of Microsoft Word, Excel, Windows, and Outlook preferred