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Customer Service Representative (SAP Experience Needed)
Ref No.: 18-03245
Location: Houston, Texas
Position Type:Contract
Experience Level: 2 Years
Pay Rate : $ 17.00 /Hour
Job Category:Admin/Secretarial
Benefits:Medical Insurance
On Board Services Hiring Customer Service Representative's in Houston, TX.

Duration: 3 Month Assignment
Client Location: Fortune 500 Client in  Houston, TX 77041 ​
Work Schedule: Monday o Friday 8 Am to 5 PM
Pay Rate: $16 to $17 per hour
Benefits: ACA Compliant Medical Insurance

**Candidates cannot begin an assignment without successful drug and background clearances

To apply for immediate consideration, apply through this job board or please send resume to Leslie Brannon at and reference job # 18-03245 in the Subject Line.

  • High school diploma and at least two years of telephone customer service related experience and/or training
  • Bachelors degree preferred
  • Business to business customer service phone experience preferred
  • Call Center experience preferred
  • Excellent communication skills (verbally and written)
  • Highly organized with exceptional follow-up skills
  • Strong attention to detail while having a sense of urgency for completing assignments
  • Excellent client relationship and rapport-building skills
  • Must have demonstrated experience working as a team player in a collaborative environment
  • Experience using of Microsoft Word, Excel, Windows; SAP experience HIGHLY preferred 

  • Opens and accurately maintains customer accounts by recording and updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up, when necessary to ensure resolution
  • Process accurate order entry
  • Maintain customer service ACD targets
  • Establishes and maintains customer relationships with key assigned accounts
  • Ensures accuracy of order entry
  • Follows up with order patterns, inventory, demand and product schedules focusing on attention to detail
  • Demonstrates a high level of account ownership
  • Partners with sales representatives to ensure the service and customer requirements are understood and implemented in line with customer's expectations
  • Monitors day to day open/back order reports of each account within a portfolio
  • Works to understand product schedule for Coatings manufacturing sites
  • Working understanding of color matching
  • Routes calls to appropriate department if not able to answer customer's inquiry.
  • Utilizes to capture complaint entries, price requests, call reports and conducts informational searches
  • Participates in department training and process improvements, to enhance customer service levels
  • Performs all special tasks as assigned by the CRM and Customer Service Manager 

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, New Jersey along with Regional Offices in New Castle, Delaware, and Raleigh, North Carolina.

On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.