Previous Job
Previous
Customer Service Representative (SAP Experience Needed)
Ref No.: 18-03245
Location: Houston, Texas
Position Type:Contract
Experience Level: 2 Years
Pay Rate : $ 17.00 /Hour
Shift:First
Job Category:Admin/Secretarial
Benefits:Medical Insurance
On Board Services Hiring Customer Service Representative's in Houston, TX.

Duration: 3 Month Assignment
Client Location: Fortune 500 Client in  Houston, TX 77041 ​
Work Schedule: Monday o Friday 8 Am to 5 PM
Pay Rate: $16 to $17 per hour
Benefits: ACA Compliant Medical Insurance


**Candidates cannot begin an assignment without successful drug and background clearances

To apply for immediate consideration, apply through this job board or please send resume to Leslie Brannon at Leslie.Brannon@onboardusa.com and reference job # 18-03245 in the Subject Line.


Qualifications:
  • High school diploma and at least two years of telephone customer service related experience and/or training
  • Bachelors degree preferred
  • Business to business customer service phone experience preferred
  • Call Center experience preferred
  • Excellent communication skills (verbally and written)
  • Highly organized with exceptional follow-up skills
  • Strong attention to detail while having a sense of urgency for completing assignments
  • Excellent client relationship and rapport-building skills
  • Must have demonstrated experience working as a team player in a collaborative environment
  • Experience using of Microsoft Word, Excel, Windows; SAP experience HIGHLY preferred 

Responsibilities: 
  • Opens and accurately maintains customer accounts by recording and updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up, when necessary to ensure resolution
  • Process accurate order entry
  • Maintain customer service ACD targets
  • Establishes and maintains customer relationships with key assigned accounts
  • Ensures accuracy of order entry
  • Follows up with order patterns, inventory, demand and product schedules focusing on attention to detail
  • Demonstrates a high level of account ownership
  • Partners with sales representatives to ensure the service and customer requirements are understood and implemented in line with customer's expectations
  • Monitors day to day open/back order reports of each account within a portfolio
  • Works to understand product schedule for Coatings manufacturing sites
  • Working understanding of color matching
  • Routes calls to appropriate department if not able to answer customer's inquiry.
  • Utilizes SalesForce.com to capture complaint entries, price requests, call reports and conducts informational searches
  • Participates in department training and process improvements, to enhance customer service levels
  • Performs all special tasks as assigned by the CRM and Customer Service Manager 

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, New Jersey along with Regional Offices in New Castle, Delaware, and Raleigh, North Carolina.

Disclaimer
On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.