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Analyst, Help Desk
Ref No.: 18-02642
Location: Dallas, Texas
Position Type:Contract
Shift:First
Job Category:Information Technology
Benefits:401K, Dental Insurance, Life Insurance, Medical Insurance, None, Vision Insurance
Help Desk Analyst
This is a 7 Month contract assignment
Location:  Dallas, TX
Benefits:  ACA compliant offering available


Qualifications:
High School diploma, GED, or equivalent work experience Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Detailed problem analysis. Intuitive problem-solving skills. Adaptability to a highly-changing environment. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. 

Responsibilities: 
Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications Answers and documents all help desk calls related to specific software applications and computer hardware. Provides end-user support for specific software applications. May assist with some hardware issues. Creates and terminates new users related to specific software applications. Creates and updates user security access. Monitors servers and users to ensure that the systems are operational. Informs Information Technology Services of any operational problems. Conducts system maintenance on network. Reviews software literature for any software updates and upgrades. Performs other duties as assigned. No formal supervisory responsibilities in this position. 

Comments/Special Instructions 


To Apply for immediate consideration please send resume to Michael Zakaryan at Michael.Zakaryan@onboardusa.com and reference job # 18-02642 in the Subject Line and indicate the best times to contact you (please include nights and weekends if needed).

**Candidates must complete background and drug screenings before starting any assignment. 

On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without reg.