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Media Support Analyst
Ref No.: 18-02454
Location: Centennial, Colorado
Position Type:Contract
Shift:First
Job Category:Admin/Secretarial
Benefits:401K, Dental Insurance, Life Insurance, Medical Insurance, Vision Insurance
Position: Media Support Analyst
Location: Centennial, CO
Contract Term: 12 Months
Pay Rate: $19.89/hour
Schedule: Weekends, Weekdays and Days/Nights
Screenings: Background screenings prior to start date
Benefits: ACA Compliant Benefits

Summary:
  • This Media Support Specialist position is responsible for providing operational and technical support for the Global Media Operations team.
  • The main objective is to assist all operations members with technical support related issues in a 24/7 environment.
  • Media Operations ingests, preps, QC's and delivers content internationally and relies on Media Support Specialist’s to solve issues electronically, on the phone and in person.
  • Other responsibilities include providing operations and customer support for the portfolio of applications and products used for file-based digital workflows including video editing, transcoding, digital file delivery, and live streaming.
Qualifications:
  • This is a role that combines broadcast engineering, information technology, and digital media.
  • An ideal candidate will have a background in Computer Science, Information Systems, or New Media.
  • This person will like to operate in a fast paced environment, enjoy interacting with customers, and willing to tackle unique challenges head-on.
Requirements: 
  • A minimum of 1 year of experience in either a broadcast operations or post-production environment
  • A minimum of 1 year of experience in a support oriented position
  • A minimum of 1 year of experience in a customer facing role
  • A minimum of 1 year of experience of all Microsoft Office applications (including Outlook, Word, Excel) Desired Characteristics
  • An individual with a very strong desire to learn, take on new technologies and challenges
  • Know your way around desktop hardware, software applications, operating systems and network connectivity
  • Resolve problems while maximizing efficient use of computing resources.
  • Familiarity with digital media file types - Quicktime, MXF, MPEG, Mp4 etc.
  • Familiarity with digital media workflows and digital file delivery
  • Experience working with live video and media files including streaming and transcoding technologies
  • Knowledge of digital delivery methods, ftp, UDCP, Signiant and Aspera
  • Experience supporting customer workflows through operations team and/or help desk
  • Able to multi-task and make effective decisions in a high-pressure deadline driven environment
  • Strong communication skills and ability to interface with multiple departments, clients, and vendors.