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Communication Manager
Ref No.: 18-02374
Location: Seattle, Washington
Position Type:Contract
Shift:First
Job Category:Admin/Secretarial
Benefits:None
Position: Communication Manager
Location: Seattle, WA
Contract Term: 3 Months (Contract to Hire)
Schedule: 8:00AM - 5:00PM, Monday - Friday
Pay Rate: $31.00 - $40.28/hour
Screenings: Background and drug screenings prior to start date


Responsibilities:
  • Lead communication and change management efforts including o Communications plans for client end users and business units 
  • Acclimate quickly to and gain full understanding of client communications culture (existing vehicles, preferred voice, communications strategy and approach, etc.) 
  • Complete stakeholder analysis 
  • Integrate client communication approach with transition communications recommendations into a transition communications plan 
  • Manage the development, approval and distribution for all communications as documented within the plan
  • Training plan for clients and new account team members 
  • Partner with the company service line leaders to identify training courses, sequencing, prioritization, audience and other tactical elements and logistics 
  • Document all elements within a training plan 
  • Coordinate the scheduling of all trainings 
  • Communicate the training schedule and supporting guides to account team members
  • Support completion of additional change management deliverables as necessary
  • Support the transition process in partnership with the Transition Leader and Project Manager
  • Transition Kickoff Meeting
  • Manage agenda and presentation 
  • Assist with logistics of meeting 
  • Influence team engagement strategy 
  • Event planning for client-facing dinners and social activities
  • Ongoing Governance 
  • Support development and distribution of weekly reporting 
  • Preparation and management of presentation materials to meet critical check points with the client
  • Transition Go Live and Closeout 
  • Assist with escalation and issues management plan 
  • Support handoff activities to account team
  • Setup and manage SharePoint sites for every transition.
  • This includes the initial design, administration of users, troubleshooting of issues and general maintenance to ensure the site remains operational.
  • Assist with the development of our global transition management program including but not limited to: o Commonly used templates and best practices
  • Internal process documentation
  • Support the Regional Transition Director in providing Sales and Marketing teams with transition-related content during the pursuit process (may include narrative responses, presentation slides and case studies)
  • Remain actively involved and informed of the company and GWS platform to understand how new tools, processes or changes to the existing suite may impact transition • Additional special projects as required
Qualifications:
  • Create and execute transition communication, training plans and deliverables for clients and company account teams undergoing the transition and transformation process.
  • Bachelor’s Degree or equivalent in Marketing, Communications, Journalism or Business Administration required and four to six years of related experience and/or training
  • Advanced skills in Microsoft Office software programs including Word and PowerPoint; moderate skills in SharePoint and Excel also necessary
  • Experience with email campaign and content management systems
  • Moderate understanding of real estate, change management and/or project management principles
  • General understanding of communications theory, adult learning styles and current trends in the approach and delivery of both
  • Comfort working in a high-paced environment with competing deadlines, varying levels of ambiguity and the need to multi-task often
  • Proactive, innovative and analytical qualities to identify efficiencies, needs and improved ways to deliver projects
  • Ability to effectively and efficiently respond to complex inquiries from internal and external partners
  • Excellent oral, written and presentation communication skills
  • Ability to work within a template with a pre-designed style and format
  • Ability to comprehend, analyze, and interpret various types of business documents
  • Proven record of providing excellent internal and external customer service
  • Ability to work effectively on a virtual, global team which may fall outside typical working hours
  • Ability to travel ~10-20%