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Service Coordinator
Ref No.: 18-02369
Location: Menomonee Falls, Wisconsin
Position Type:Full Time/Contract
Shift:First
Job Category:Admin/Secretarial
Benefits:Dental Insurance, Medical Insurance, Vision Insurance
Service Coordinator & Dispatcher
ON BOARD SERVICES
 
*5 month contract assignment in Menomonee Falls, WI
*Please submit resume to Dee.Barrows@onboardusa.com  #18-02369
 
Pay rate: $15.00 - $16.00/Hour
Hours: 8: 00 -5:00
 
Must clear background and drug screenings prior to hire.
 
Qualifications:
 
  • High School or equivalent 2 years’ experience in customer service/dispatching.
  • Proficient with computers, Windows applications (Oracle experience a plus)
  • Detailed oriented Effective communicator with all levels of customers, staff and management.
  • Ability to work under pressure
  • Excellent written & oral communication skills.
  • Excellent inter-personal skills and customer service skills.
  • MS Office proficient- strong Excel
  • Superior communication skills
  • Detailed –oriented and needs strong organizational skills
Duties:
 
  • Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
  • Communicate with our Service Resource Center for all service calls.
  • Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed. 
  • Reassign work as needed, making judgments based on current workloads & priorities.
  • Regular contact of customer to communicate status changes
  • Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
  • Validate and perform invoicing transactions for service calls in ACE daily
  • .Completed service calls to be invoiced within 48 hours.
  •  Maintain confidentiality of customer and employer information at all times.
  • Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.