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Field Support Technician
This is a 3 Month contract assignment
Location: Dallas, TX
Benefits: ACA compliant offering available
Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training. A+ PC Technician; -- Both Network + and Dell Hardware certification is a plus Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Ability to comprehend, analyze, and interpret situations. Ability to solve problems involving several options. Requires strong analytical and quantitative skills. Exceptional Customer Skills required
Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support for software and hardware issues. Oversees the daily operations of the local area network. Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals. Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files. Performs service administration tasks for software and hardware products to ensure manufacturer warranty. Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance. Provides recommendations of program changes to correct software problems. Assists in the purchasing of new computer equipment and peripherals for a specified location. Performs software and hardware inventory. Basic Administration of Phone and Voicemail systems for site. Performs other duties as assigned. No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
We are starting a project called Endpoint Standardization where we are going to increase security on our workstations across the US. The project will take about 6 months. Candidates should be willing to travel 90% of the time to support the users getting migrated. They will not implementing these changes, just supporting the users onsite and over the phone after the migrations. Subjects they should have experience with and what we are implementing: Multi-factor Authentication for Microsoft products Removing local admin rights on computers Email migration from eVault to O365 archive Limiting USB drive access to read only Migrating data from a Home folder on a local file server to cloud-based OneDrive Windows 7, Windows 10, Office 2016 and Office365
To Apply for immediate consideration please send resume to Michael Zakaryan at Michael.Zakaryan@onboardusa.com and reference job # 18-02260 in the Subject Line and indicate the best times to contact you (please include nights and weekends if needed).
**Candidates must complete background and drug screenings before starting any assignment.
On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without reg.
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