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IT E-Lab Support Technician
Ref No.: 18-02150
Location: WILMINGTON, Delaware
Position Type:Contract
Job Category:Computer/Software
Benefits:401K, Dental Insurance, Medical Insurance, Vision Insurance
On Board is Hiring Contract IT E-Lab Support Technician
Duration: 12 Month Assignment
Client Location: Fortune 500 Client in Wilmington, DE
Work Schedule: Monday-Friday working 8 Am to 5 PM
Benefits: ACA Compliant Medical Insurance

**Candidates cannot begin an assignment without successful drug and background clearances

For consideration, please apply through this job board or email your resume to leslie.brannon@onboardusa.comand reference job #18-02150 in the Subject Line.

The responsibilities of the position include, but are not limited to, the following:
  • Inventory management, installation, deployment, break-fix (HW and SW), asset return and end of life management
  • Second Level dispatched and escalated support with walk-up support (in-person)
  • Remote support via MSRA
  • Knowledge base maintenance
  • EZVista ticketing management when tickets are assigned
  • Cell phone support
  • Training and education
  • Customer ambassador – ensuring customers' needs are heard, addressed, and resolved to satisfaction
In order to be qualified for this role, you must possess the following:
  • A minimum of a Bachelor’s degree in an IT related field or equivalent experience
  • Minimum of 3 years in supporting enterprise level PCs
  • Minimum of 3 years in a customer facing role
  • Excellent customer service skills (Attitude, Interest, Action, Verbal Language, Body Language, Tone of Voice)
  • Excellent communication skills both verbal and written
  • Excellent collaboration and team skills
  • Experience in remote troubleshooting and repair
  • Working proficiency of Windows 10 environment
  • Working proficiency of Office 365
The following skill sets are preferred by the business unit:
  • Working experience with SCCM
  • Experience with PC Imaging processes, preferably in SCCM
  • Working experience with scripting in Powershell, WMIC, CMD
  • Dell certified technician
The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, New Jersey along with Regional Offices in New Castle, Delaware, and Raleigh, North Carolina.

On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.