Customer Account Specialist This position is in alignment with role of Customer Service Representative who handles incoming and outbound phone calls
Location: Norfolk, VA
Contract position is through the end of the year.
Bi-lingual encouraged to apply.
Overview: On-Board Services, a Family-Owned U.S. Based Professional Staffing and Search Firm, is assisting one of the nation’s largest producers and transporters of energy with a search for a Customer Account Specialist I.
The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, New Jersey along with Regional Offices in New Castle, Delaware, and Raleigh, North Carolina. Qualifications
High school degree. Associate's degree or higher a plus.
Two years directly related experience required.
Previous customer service experience preferred.
Knowledge of mainframe and computer (pc) and internet applications.
Effective interpersonal communication skills with supervisors and peers.
Proficiency in keyboarding/data entry.
Ability to multi-task and process customer requests while speaking to the customer.
Good oral and written communication skills demonstrated by use of correct grammar and terminology.
Time management skills.
Attention to detail, documentation and follow-up.
Ability to process information quickly and accurately.
Ability to handle routine customer transactions.
Ability to work under time constraints.
Ability to understand and apply new concepts.
Ability to analyze information and evaluate results.
Ability to heal customer relationships by defusing angry and upset customers.
While participating in the Customer Account Management development program, and through practical field experiences, this role utilizes limited electric distribution knowledge and business skills to provide premier service to the company's residential customers.
Demonstrates excellent customer service skills and represents company as the central point of contact for basic to complex residential inquiries, such as high bill inquiries.
Coordinates, integrates and manages company processes on customers' behalf. With necessary guidance and direction of senior colleagues and management, supports, manages and advises customers on electric service attributes including desired service characteristics, equipment, rate application, associated programs and costs.
Provides improved electric service reliability by responding to customer operational needs.
Coordinates available company support/assistance to resolve customer inquiries.
Performs billing reconciliation by analyzing, reconciling and resolving customer or company billing disputes and receives guidance and direction as necessary.
Provides detailed explanation/applications of electric rates to customers.
Provides assistance in resolving electric power quality deficiencies.
Performs account consumption history analysis to assist in resolving electric high bill complaints and to educate customers regarding their electrical usage.
To Apply for consideration please apply through this job board or send your resume to Regina Jarrell at Regina.Jarrell@onboardusa.com and reference job 6304 in the Subject Line. If you meet the requirements above then I will likely contact you to assist you in becoming a candidate.
You cannot be begin a job with our client without successfully passing their standard pre-employment drug screen and background checks
On-Board Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
If this position is not quite for you, please still email your resume to email@example.com and your resume will be captured by our recruiting team and you will be contacted for future similar openings with our clients that might be a better fit for you. We look forward to helping you in your professional career!