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Representative, Customer Service
Ref No.: 18-01746
Location: Charlotte, North Carolina
Position Type:Direct Placement
Shift:First
Job Category:Customer Service
Benefits:Dental Insurance, Medical Insurance
The Customer Service Representative will provide information in response to inquiries about products and services and to handle and resolve complaints.
This is a 1 year contract positoin. 

Responsibilities: 
  • Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
  • Generates and dispatches service request work orders for completion by vendors.
  • Schedules conference rooms and audio visual equipment.
  • Responds to customer inquires and concerns.
  • Follows up with customers to ensure customer satisfaction.
  • Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
  • Contacts customer for additional information and communicating the steps in the work order process.
  • Runs, reviews, and distributes various customer service reports as necessary.
  • May generate and dispatch service request work orders for completion by vendors.
  • May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
  • Provides informal assistance such as technical guidance and/or training to co-workers.
  • Other duties may be assigned. 
Qualifications:
  • High school diploma or general education degree (GED) required.
  • Call Center experience preferred.
  • Minimum two years of related experience.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to calculate simple figures such as percentages.
  • Ability to understand and carry out general instructions in standard situations.
  • Ability to solve problems in standard situations.
  • Requires basic analytical skills.
  • Intermediate Knowledge of Microsoft Office Suite products.
  • Ability to type 45-50 WPM.