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Global Client Operations Coordinator
Ref No.: 18-01002
Location: Centennial, Colorado
Position Type:Contract
Shift:First
Job Category:TV/Film/Musicians
Benefits:401K, Dental Insurance, Life Insurance, Medical Insurance, Vision Insurance
Position: Global Client Operations Coordinator
Location: Centennial, CO
Contract Term: 6 Months
Pay Rate: $18/00 - $22.00/hour
Schedule: 9:00AM - 6:00PM, Monday - Friday

Summary: 
  • The Global Media Operations (GMO) team provides client services & order management to several organizations throughout the company
  • As part of the GMO team, Client Operations serves as the liaison various departments in order to fulfill content to all distribution outlets.
  • The Client Ops Coordinator will work closely with the various internal and external digital media groups, the 24x7 support team, the Media Operations Teams, the Advanced Media Products team, and Engineering to ensure the accurate and reliable distribution of content to secondary platforms and third party clients.
Responsibilities: 
  • Support brand/client engagement for day-to-day publication of content to secondary distribution platforms/clients
  • Help maintain operational rigor across the entire digital supply chain from inbound content delivery to facilities to outbound deliveries to multiplatform partners
  • Acting as a point of escalation for programming changes, content issues, content revisions and special requests
  • Creating work orders & maintaining scheduling grids
  • Communicating with clients and internal teams on package delivery transfers/issues for all distribution platforms
  • Quality control and proofing of associated metadata fields for XML distribution packages
  • Scheduling off-air records for ingest, transcode and distribution
  • Managing metrics, tracking and reconciliation of deliveries to all distribution platforms
  • Understanding of various workflows in order to escalate issues to the proper clients
  • Generation and maintenance of standard operating procedures and trainings to ensure success of our 24/7 support team
Qualifications: 
  • Minimum 1 year experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, and project management
  • Minimum 1 year experience in the technology or media industry, with a proven track record in successful project management with cross-functional teams demonstrating superb planning and organizational skills
  • Experience interacting with clients, such as programming, post houses and producers
  • Must be willing and able to work on any shift including, overnights, swing, or weekend
  • 1 year+ experience in a role demonstrating strong technical, quantitative, or analytical skills
  • 1 year+ experience working with video distribution in a TV Broadcast environment
  • 2 years+ experience in enabling customer workflows and operations
  • 1 year+ experience working with metadata creation and manipulation
  • Bachelor’s degree in Broadcast Technologies, Mass Communications, Engineering or equivalent experience required
  • Detail-oriented, clear thinking and adept at multi-tasking
  • Ability to handle multiple tasks and be project oriented
  • Experience in multiplatform digital content distribution (e.g. Broadband, iTunes, Hulu, etc.)
  • Passion for new media distribution and keeping up to date with emerging platforms and the latest technology trends