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Customer Service Representative
Ref No.: 18-00599
Location: Chanhassen, Minnesota
Position Type:Contract
Shift:First
Job Category:Customer Service
Benefits:401K, Dental Insurance, Life Insurance, Medical Insurance, Vision Insurance
 
Contract Assignment in Chanhassen, Mn   

Pay Rate- $16-19.00/hourly

*Candidates cannot begin assignment until drug and background screenings have been successfully completed.*

To apply email resume to Ashley.Sharp@onboardusa.com and reference job # 7130

Qualifications:

Job Summary: This position is primarily engaged in day-to-day customer service and support activities. The goals and objectives are generally described as maximizing customer satisfaction in an effort to drive sales revenue.

Minimum Qualifications: • Education — Two-year college degree or an equivalent combination of training and work experience. •

 Experience — Minimum of two years’ experience in customer support or inside sales. Industrial business-to-business experience a plus. International experience a plus.


Responsibilities:
Essential Duties and Responsibilities:
 • Establishes and maintains effective working relationships with the customer base both internally and externally.
• Maximizes customer satisfaction in an effort to grow sales revenue.
 • Effectively manages customer conflict.
 • Provide customer quotations including follow-up activity
. • Assists in the procurement of product samples.
 • Order entry execution and maintenance with a high degree of accuracy.
 • Issues New Part Releases (NPR’s) and Engineering Change Orders (ECO’s);
 • Effectively manages blanket contracts.
 • Expedites customers’ orders and assists in maintaining on time deliveries of orders by working closely with Production, Product Management, and Quality and Shipping personnel.
 • Effectively manages electronic customer communication
. • Assists in the identification and resolution of quality discrepancies while maintaining a close relationship with customers and representatives.
 • Issues Return Material Authorization (RMA) and may initiate Corrective Actions (CAR's).
 • Issues credit memos. • Documents and updates customer requirements in the alert system.