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Requires systems administration duties to be performed for the Hampton Roads Transportation Operations Center. Work hours may vary depending on the critical nature of the work and overall activity at the TOC.
The Systems Administrator shall closely coordinate TOC activities with client's Information Technology Division (ITD) as necessary. This will require coordination with both District and Central Office personnel.
Routine Systems Administration Duties
The responsibilities of the Systems Administrator will include maintenance of all current software and hardware at the TOC, and new hardware and software that will be installed in the future. These services will be primarily for central control room hardware, communications infrastructure and software. Field equipment maintenance is primarily performed by client and other contract personnel. However, the System Administrator will provide support for the field equipment installation, maintenance and troubleshooting as necessary.
Typical duties expected of the Systems Administrator shall include, at a minimum, the following:
The Systems Administrator will provide system software and hardware support to include technical assistance in evaluating and resolving problems. The Systems Administrator will provide services to troubleshoot system problems. Based on its discovery, the Systems Administrator will assess whether the problem requires intervention by the software vendor through an established maintenance support contract.
The Systems Administrator will provide services to apply upgrades or patches to installed COTS software that could potentially require software modifications to the operational system. This may include upgrades or patches to the operating system software.
The Systems Administrator will provide database administration, where changes could potentially require software modifications to the operational system. This will include database fine-tuning, optimization and maintenance.
On-call Emergency Maintenance
Emergency maintenance involves the resolution of critical failures at the TOC. The goal of on-call operational support is to get the TOC operational as soon as possible after a critical failure. The failure may be hardware or software related. The Systems Administrator is expected to respond within 30 minutes when contacted outside of normal working hours.
System long-term/planning duties shall be conducted by the Systems Administrator. Some examples of long-term/planning duties the Systems Administrator is expected to perform:
Over time, additional field equipment will be added to the TOC. The Systems Administrator will be responsible for testing, configuration management, and troubleshooting associated with the integration of the new equipment with the TOC central software. The Systems Administrator will be expected to perform relatively minor System Integration duties. Larger or more complex equipment projects will be scoped as a separate task under existing software development contract.
Work in the System Integration area may include writing specifications, preparing drawings, providing procurement support, and installing and configuring equipment.
Specific duties related to procurement support include:
Specific duties related to equipment installation and configuration include:
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