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Applications Development Analyst
Ref No.: 18-01388
Location: Tallahassee, Florida
Start Date: 09/04/2018
Job Description:
In search of a Cherwell ITSM Developer to play a key role in assisting the Office of Information Technology in the establishment of new Change and Release Management processes, along with developing workflows for other processes which fit into the scope of the Cherwell ITSM tool.

General responsibilities may include the following:
  1. Develop and support workflows in Cherwell for Change Management, Release Management, Incident Management, and Problem Management
  2. Assist process improvement surrounding population of application dependency management and client's Configuration Management Database
  3. Ensures code is written to implement the architecture and design, such that it meets standards in terms of code quality and efficiency
  4. Fully unit test all solutions prior to User Acceptance Testing and implementation.
  5. Initiate, drive and deliver effective experiences in partnership with distributed cross-functional teams to ensure all aspects of the architectural vision are communicated, supported and delivered to the highest standards
  6. Develop and apply knowledge of trends, relevant software development technologies and methodologies

The activities this candidate will be tasked with include, but are not limited to, the following:
  1. Using, defining, and/or administering IT Service Management processes and tools (service desk, Incident/problem/change/release management)
  2. Customizing/configuring Cherwell or other service management software tools
  3. Working with Application Programming Interfaces (APIs) to interface between software applications
  4. Working with SQL Server and Azure SQL databases

The knowledge, skills, and abilities desired for this position include, but are not limited to the following:
  1. Strong grasp of IT infrastructure and application development technology and architectures
  2. Strong analytical skills to determine an organization's needs, develop strategies to meet those needs, and evaluate effectiveness.
  3. Ability to categorize work, set priorities, and determine short and/or long-term goals and strategies to achieve them.
  4. Skill in researching, compiling, and analyzing data to report findings and develop improvement solutions.
  5. Ability to plan, organize, coordinate, prioritize, and manage complex work assignments and project schedules.
  6. Ability to research, identify, and implement innovative solutions.
  7. Ability to communicate effectively; both verbally and written.
  8. Ability to establish and maintain effective working relationships.
  9. Ability to work independently and as a team
  • 3-5 years of Cherwell ITSM development experience is highly desired
  • 3-5 years of workflow management and configuration of a IT Service Management tool (e.g. Cherwell, ServiceNow, Remedy) is required
  • 3-5 years of experience working with development technologies including Microsoft .NET (C#), ASP.NET/MVC, WCF/WebAPI, SQL Server, JavaScript frameworks (Angular, Durandal, Knockout, etc.), REST, XML, JSON, HTML, and CSS is highly desired
  • 7 – 10 years of professional experience in Information Systems or another related field is required
  • Bachelor's Degree in Computer Science, Marketing, Communications, Business Administration, or another related field. (Four (4) Years of experience can substitute for a college degree)