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Technical Support 2
Ref No.: 18-01301
Location: Richmond, Virginia
Start Date / End Date: 09/04/2018 to 06/30/2019
This position will be responsible for PC deployment, reimaging, break/fix desktop issues, and customer service activities in support of the upgrade from Windows 7 to Windows 10.

Responsibilities Include:
  • Reimaging and deploying PCs during upgrade from Windows 7 to Windows 10
  • Resolving break/fix desktop issues
  • Maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals
  • Documenting, maintaining, upgrading, and replacing desktop hardware and software systems
  • Supporting and maintaining user account information, including rights, security, and systems groups
  • Providing hands-on and telephone support of personal computers and laptops
  • Diagnosing and solving PC software and hardware issues
  • Installing and configuring software, including operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors

Environment:
  • Windows 7 and Windows 10
  • Microsoft Office 365
  • Symantec Altiris Asset Management System

Required Skills
  1. CompTIA A+ certification within the last 5 years (4 years)
  2. Recent experience in a full-time Help Desk/Technical Support position (4 years)
  3. Experience with reimaging and deploying PCs (4 years)
  4. Thorough knowledge of and experience with Windows 7 and Windows 10 operating systems and Microsoft Office products (4 years)
  5. Experience correcting Windows operating system issues and installing Windows operating systems (4 years)
  6. Experience entering information into and working with a trouble ticket, issue tracking system (2 years)