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Complaint Analyst III
Ref No.: 18-01168
Location: Horsham, Pennsylvania
Start Date / End Date: 08/06/2018 to 12/31/2018
Performs visual and functional testing of field samples. Coordinates activities between field sample testing laboratory and product quality complaint team to ensure timely completion of product quality complaints. Functions as a team member in Central Operations and Strategy Teams to provide timely test analysis and support product quality complaint processes. Investigates abnormalities and escalations. Cross-trains in Product Quality Complaint Handling Procedures to ensure a fully cross-functional environment. Assists with determining the root causes of non-conformance. Maintains laboratory supplies to ensure an adequate supply and prevent testing delays. Maintains laboratory in a safe and compliant status at all times. Develops and Audits documentation and test methods for compliance. Assists in the Product Quality Complaint processes by ensuring that suppliers and internal sites are aware of field samples that have been received, and for tracking field samples that have not been received. Within the Product Quality Complaint (PQC) Management System (e.g. tracking), documents field sample analysis, inclusive of photographs and results from functional testing. Communicates results as needed. Manages Product Quality Complaint records as assigned (requiring either initial contact or follow-up with suppliers), review of investigation results, documentation in PQC Management System, investigation and/or closure.

- Bachelors degree (or higher preferred)
- Prefer candidates with a few years of experience