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ServiceNow Admin CMDB
Ref No.: 18-00860
Location: Chicago, Illinois
Start Date: 06/12/2018
We are currently seeking a ServiceNow Administrator who will provide the client with ServiceNow development Best-Practices Advice and assist in their implementation.

Position Description / Responsibilities
  • CMDB skills mandatory
  • Deliver ServiceNow development consulting services based on the Client's ServiceNow Story Requirements for ITSM, ITBM, HR Service Delivery, Service Portal, Software Asset Management, Service Mapping, Security Operations Management, Governance/Risk/Compliance from Istanbul version or deep experience with previous versions.

Position Requirements/Technical Skills
  • Jakarta experience preferred.
  • Conduct Technical Analysis of the ServiceNow applications and modules
  • Develop ServiceNow Design Documentation
  • Develop User Stories for ServiceNow releases
  • Perform ServiceNow Application Configuration
  • Develop Custom Code for ServiceNow application modules
  • Develop and modify ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, and menus
  • Code and configure interfaces between ServiceNow and other systems
  • Create and update Documentation for ServiceNow code and configurations
  • Strong understanding of ITIL v3 Service Operation processes
  • Strong understanding, including 2-3+ years of direct experience:
  • ServiceNow, including deep experience in at least 3 of following applications and expectation that within 3 months candidates would be an expert in one or more areas able to lead a team developing custom solutions using these applications.
    • Demand Management
    • Project Management
    • Time Card
    • Resource Plans
    • Rate Cards
    • Portfolio Management
    • Performance Analytics
    • Discovery
    • Service Mapping
    • CMDB
    • Service Catalog
    • Change Management
    • Incident Management
    • Problem Management
    • Knowledge Management
    • Service Portal
    • Workflows
    • Orchestrations with Active Directory, VMware, Azure, AWS, Chef, Puppet
    • Cloud Management
  • Well-versed in SDLC methodologies:
    • Agile
    • Waterfall
  • Excellent verbal and written communication skills