Production Support Engineer
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Production Support Engineer
Ref No.: 17-01983
Location: Jersey City, New Jersey
Start Date: 11/02/2017
This position will primarily be responsible for supporting the production environment from a leadership role. Some of these environments include Retail Trading, Active Trader, Institutional, and internal client facing systems. The Senior Engineer position will assist in support decisions and coordinate projects that are in the best interest of a stable production environment. This Senior Engineer is also expected to contribute to and influence the strategic direction of support processes and technologies. This associate will also be responsible for coordinating other members of the department to provide the highest level of redundant support. Responsibilities will also include at times those of Engineer I & II
Responsibilities:
  1. Provide 24/7 on-call leadership support for designated systems as well as for other department Engineers
  2. Study software documentation to understand our applications business and technical alignment for providing maximum support
  3. Oversee and manage the quick restoration of escalated incidents
  4. Capacity and performance management for critical applications
  5. Optimization of application performance and distribution
  6. Application monitoring toolset administration
  7. Drive improvement in operational teams ability to identify, restore, and reduce outages
  8. Provide SME on application and infrastructure integration
  9. Analyze statistics and Incidents to develop and execute availability improvement plans
  10. Provide direction for vendors to design technical solutions to complex application issues
  11. Provide leadership and direction for Engineer I and II associates within Production Support Applications as well as Level I support departments
  12. Focus on driving application monitoring and management toolset functionality to the L1 and L2 positions
  13. Critical focus on organizational ability to provide service restoration and reduction of Mean Time To Restoration (MTTR)
  14. Manage Engineer I and II production escalations
  15. Carry out managerial tasks delegated by management
  16. Reinforce Core Values within department
  17. Assist in administrative staff management through delegated tasks like PTO scheduling, resource planning, cross training, and leadership direction
  18. Manage multiple small operational-projects requiring internal and external technology resources
  19. Manage the collection and distribution of weekly and monthly metrics
  20. Communicate to the Management about service disruption and take initial measures for damage control
  21. Provide outage and service restoration details to Operations Command Center for degradation statistics and root cause analysis
  22. Ensure excellent service to all Production Support clients and business partners
  23. Communicate process and operational changes to department staff.
  24. Perform and oversee the successful maintenance of application servers and track system performance
  25. Maintain space requirements on servers
  26. Recognize opportunities for improved process or procedures
  27. Take initiate to implement plans to improve process
Requirements:
  1. Windows and Linux OS administration
  2. Layer 1-4 network administration experience
  3. Experience with Application Performance Management (APM) or AppDynamics.
  4. Infrastructure and middleware support experience
  5. Strong experience with JBoss, Tibco AMX, Tomcat, TC, Apache, Websphere, and Pivotal Cloud Foundry
  6. Strong experience troubleshooting JVM performance
  7. Javascript and Java experience
  8. Perl and Shell Scripting
  9. Financial Markets Experience
  10. Strong learning agility, curiosity, and problem-solving skills
  11. Solid written and verbal communication skills
  12. Ability to act independently with limited supervision within the scope of responsibility.
  13. Strong leadership skills. Ability to take charge and lead others in service restoration
  14. Ability to cross train and provide direction for other associates
  15. Ability to practice Continuous Process Improvement
  16. Strong People Management Skills
  17. Agility when dealing with multiple projects and production issues
  18. Ability to make critical decisions in critical moments
  19. Application Management experience
  20. ITIL Foundation Certified
  21. Linux Administrator Certification
  22. 4 Year College Degree preferred