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Customer Service / Administrative Support
Ref No.: 17-00059
Location: Milton, Florida
Start Date: 09/28/2017
Tek Source USA (TSU) is a Woman Minority Owned Small Business providing program management and contract support services to various Department of Defense agencies. TSU is currently hiring a Customer Service / Administrative Support role to support the Navy Fleet & Family Support Program at NAS Whiting FIeld in Milton, FL.

Position Summary:

The Customer Service/Administrative Support receives, screens, and directs callers and walk-in customers to the appropriate Fleet and Family Support Programs (FFSP) staff. Provides customers general, basic information, and referral to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information. Customer Service/Administrative Support services support FFSPs, which are designed to facilitate personal and family readiness and adaptation to life in the military and to keep individuals and families resilient and strong, preventing individual and family dysfunction, facilitating personal and family self-sufficiency, and creating overall command and community well-being.

Job Duties:
  • Enroll and schedule customers in briefs, workshops and classes and individual appointments not provided through centralized scheduling.
  • Provide administrative and clerical services.
  • Provide a variety of administrative support functions (e.g., finalizing official correspondence, data entry, preparing military messages, making travel arrangements, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught and/or difficult callers or walk-in clients, distributing mass mailings, managing files, taking messages for staff, and maintaining referral and community resource directories).
  • Ensure that information and referral services provided are entered and counted in Fleet and Family Support Management Information System (FFSMIS).
  • Provide emergency preparedness and response carried out by the region, installation or FFSP.
  • Facilitate FFSP participation and activities in support of public awareness campaigns such as Ready Navy.
  • Prepare and conduct management briefings to communicate recommendations on training and exercises.
Requirements:
  • High school diploma OR
  • Must have customer service experience and sound working knowledge of computers and office automation software.
Tek Source USA, Inc. is a VEVRAA Federal Contractor and offers preference of protected veterans for itsopenings.
Tek Source USA, Inc. will not discriminate against any employee or applicant for employment because ofrace, color, religion, sex, sexual orientation, gender identity, or national origin.