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NOC Engineer
Ref No.: 18-00829
Location: Austin, Texas
Position Type:Full Time/Contract
Start Date: 07/12/2018

Key words to search in resume
NOC Engineer, Network Administrator, CCNA, Streaming, IPTV, Command Center, Network Monitoring, Network Management

Relevant technical experience required ‐ between 4-10 years

Technical/Functional Skills -MUST HAVE SKILLS
● Good technical skills in LAN / WAN and Telecom troubleshooting.
● Knows basic show commands to identify common issues and verify settings (Cisco/juniper).
● Knowledge of network routing protocols for IP, Source Specific Multicast and PIM.
● Expert knowledge of H.264, MPEG2, ATSC and DVB-S S2,T. Exposure to upcoming compression
technologies like JPEG2000 and HEVC/H.265.
● Strong knowledge and experience on Enterprise hardware and software infrastructure (Servers,
Linux, Windows experience).
● Strong knowledge of network/video troubleshooting tools, and monitoring platforms.
● Able to troubleshoot network/video issues remotely with Deployment Engineers.

Roles & Responsibilities
● Monitor service stability and performance to ensure 24x7 operations and resolving
service impacts as they occur within SLA
● Handle trouble tickets and work closely with engineering (Video and Deploy) and external teams within SLA.
● Communicate and handle escalated issues and work closely with IPTV internal, external teams & vendors
and vendors/providers to resolve network/video issues.
● Able to identify and troubleshoot Layer 1 physical issues.
● Validate problem descriptions, perform detailed diagnosis; track and update problems in
trouble-ticketing system and write postmortem.
● Recommend solutions to correct service issues and faults.
● Perform firmware upgrades.
● Should be willing to willing in shifts/weekend & Holidays