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Production Support Lead
Ref No.: 18-00588
Location: Pleasanton, California
Position Type:Full Time/Contract
Start Date: 05/16/2018
Job Title Production Support Lead
Relevant Experience
(in Yrs)
6 to 10 years
Technical/Functional Skills .Net, Telerik, SQL
Experience Required Prod support lead
- Exposure/experience in payments system
- Leading the documentation processes for the support
- Performing root cause analysis for recurring problems by partnering with other teams(internal and external) to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages
Handling open IT tickets that are assigned to the team and following through on tickets until completion as needed
- Exposure/experience in payments system
- Leading the documentation processes for the support
- Performing root cause analysis for recurring problems by partnering with other teams(internal and external) to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages
- Resolving and documenting service tickets in a timely manner according to Service Level Agreements (SLAs) or assigned completion dates
- Manage the escalated production issue tickets and communicate status to stakeholders .
Roles & Responsibilities HR Domain & Health Care- Handling open IT tickets that are assigned to the team and following through on tickets until completion as needed - Resolving and documenting service tickets in a timely manner according to Service Level Agreements (SLAs) or assigned completion dates
- Manage the escalated production issue tickets and communicate status to stakeholders .
Work Location USA, Pleasanton -CA
Rates payable to vendor $/hr
Key words to search in resume Production Support Lead, Payment financials ITIL