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Systems Analyst
Ref No.: 18-04913
Location: Basking Ridge, New Jersey
Position Type:Contract
Start Date: 09/10/2018
As a Business/System Analyst, you are responsible for formulating and delivering end-to-end digital experience in line with strategic business objectives. We are looking for unconventional thinkers and doers who can innovate and manage large-scale integration projects:

• Lead cross-organizational discussions to identify root cause and resolve complex customer issues
• Develop and publish process metrics to improve performance of M2M operations.
• Facilitate strategic discussions and brainstorm improvement opportunities with M2M operational teams
• Perform data analysis to identify root cause of operational issues.
• Re-design existing processes to streamline M2M operations.
• Develop workflow and process map diagrams to drive detailed requirements and discussions
• Host requirement sessions with user communities and document detailed requirements in one or more of the following areas: sales operations, contracting, customer MPN onboarding, Open Development device certification, FOTA, VPP partnership, ThingSpace self-care, provisioning and activation.
• Interface with IT and PMO organizations to develop system enhancements
• Manage delivery timeline to implement and streamline M2M processes.
• Manage activities to introduce new processes and systems to operations
• Monitor process performance to drive improvement and ongoing process/system enhancements

REQUIRED:
• Bachelor's or Master's Degree in technical field including CS/System Engineering
• Analytical skills and experience in developing user stories, and data modeling
• Demonstrated facilitation and project management capabilities with track record of accomplishing goals on deadline
• Excellent written and verbal communication skills
• Energetic and proactive with a strong sense of urgency
• Strong multi-tasking skills with attention to detail
• Ability to present complex ideas in simple terms and obtain buy-in from stakeholders
• Ability to translate market/customer needs into well-conceived, cost effective solutions and proposals
• Ability to effectively interact with all levels of management across various organizations
• Technical aptitude with good understanding of IT, finance, contracting, onboarding, private network, revenue assurance, provisioning and device/network management processes
• Knowledge of one of more systems: , MyBiz/VEC, SalesForce.com, ThingSpace Manage, M2M Operational Center, OD Portal, DMD, UWS/IoT Order Flow, Vision/CPI.
• Proficiency in JIRA, Agile Process, Microsoft Word, Excel, Power Point, Visio