Previous Job
Marketing Product Manager III
Ref No.: 18-04709
Location: Alpharetta, Georgia
Start Date / End Date: 08/15/2018 to 02/15/2019
Product Manager CCaaS for VBM/Telecommunication Marketing  

You will be a critical member of the Contact Center Solutions team at Telecommunication, within the broader Advanced Communications organization.  Specifically, you will provide product/solution marketing, and support channel launch activities for Contact Center products and services directed at the Small-Medium Business market segments.   The Marketing Manager will be responsible for identifying market segmentation, target customer profiles, and supporting the team in the development of product and solution offers for the market. This manager will collaborate with Telecommunication solution marketing, sales channels and market leads for a nationwide rollout of new services, with integrated online, direct, and social media marketing, resulting in large scale customer lead generation, while supporting the related Telecommunication go-to-market activities.  You will help define the product and positioning in the market place.   Develop market segmentation, opportunity, and marketing strategy, including target customer profiles, with target operational business metrics and objectives. Analyze internal and external data for Contact Center products and services directed at the Small-Medium Business market, including competitive assessment and comparisons. Engage sales and internal marketing teams to gain an understanding of customer experience and sales process requirements. Support product and development managers, including end user story requirements to define and prioritize features for initial launch and ongoing product roadmap. Work cross-functionally with product management, program managers, marketing and sales within the business units and across all customer channels. Meet aggressive deadlines in support multiple product launch phases.    

What we're looking for... You'll need to have: Bachelor's degree in Marketing or four or more years of work experience. Six or more years of relevant work experience.

Even better if you have:  Master's degree – more impressive if you have an MBA. 5+ years of customer experience and loyalty marketing. Microsoft Excel and PowerPoint ninja. Excellent written/verbal communication skills and strong business acumen. Positive attitude and willingness to learn. A passion for loyalty and innovating the customer experience. Strong interpersonal and effective communication skills. Ability to engage and achieve results working with seasoned multifunctional teams. Telco, Contact Center or Customer Service experience.