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Business Analyst 2
Ref No.: 17-00040
Location: Foster City, California
Start Date / End Date: 05/22/2017 to 09/30/2017
The Client Support Service Program Office is responsible for developing and managing Strategic Roadmaps all the way from capital investment planning to the delivery of solution for applications across the Client Support Services organization. The Senior Business Analyst will be responsible for Microsoft Dynamics CRM configuration for project implementations and ongoing operational support activities.

Job Scope
The Senior Business Analyst will function as a core member of the Microsoft Dynamics project implementation teams support initiative across CSS. The primary focus of this role is to collaborate with other project team members, and business stakeholders, to successfully drive the implementation of this application for the CSS organization.

• Implement configurations in Microsoft Dynamics CRM based on prioritized requirements or ongoing operational needs.
• Interfacing with User Experience, business and development teams to generate solution wireframes and associated UX artifacts.
• Collaborating with business and IT stakeholders to develop and mature best practices for iterative process improvement projects.
• Contributing to the evolution of roles/responsibilities for iterative project lifecycles to advance Visa's project methodology.
• Participating in the estimation, scheduling and execution activities for projects as they are assigned.
• Identify opportunities to enhance tools to enable higher operating efficiencies, improved usability, and increased user adoption
• Provide mentoring/support to team members

• B.S or B.A. degree and at least 5 years of experience with core customer service processes as well as hands-on configuration and implementation experience with Microsoft Dynamics CRM 365.
• Experience with iterative project and development processes, and the ability to communicate effectively with IT resources.
• Ability to lead requirements discussions with minimal management oversight.
• Strong business analysis background with ability to translate business needs/goals into requirements and prototypes.
• Experience in Microsoft Dynamics configuration and implementation.
• Experience from working in a global, multi-channel organization is required.
• In-depth knowledge of Microsoft Dynamics CRM reporting and workflow capabilities/limitations.
• Able to set priorities, manage expectations, work as part of a team and independently.
• Must have effective professional verbal, written and presentation skills for audiences ranging from individual contributor through senior management level.
• Effective time management, organization, and planning skills.
• Working knowledge of best practices around cloud solutions.
• Microsoft Dynamics CRM Administrator Certification is a plus.