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Technical Trainer - Project Lead State of SC
Ref No.: 18-00413
Location: columbia, South Carolina
Position Type:Contract
Start Date: 10/10/2018
The Technical Trainer will serve as a liaison between EEMS Training Director and the EEMS Trainers to facilitate clear articulation and delivery of solutions to business process needs while keeping the team focused on an ambitious timeline for system, process, and service delivery improvements.

We are looking for candidates who are highly organized, can work independently in a fast-paced environment and produce multiple quality deliverables with varying deadlines. Candidates must be able to analyze data and trends to identify issues that could negatively impact progress and communicate those trends and issues to EEMS leadership. Candidates should be self-starters and creative problem solvers and have the flexibility to learn new products and technologies quickly.

Essential Responsibilities:

1. Utilize the ADDIE Training Development Methodology.
2. Design and develop training content, such as job aids, quick reference guides, e-learning storyboards/outlines and web-based training courses.
3. Develop and update e-learning content using the Captivate authoring tool.
4. Monitor and track changes to the system and assess impact on training materials.
5. Manage a formal training material content review process.
6. Maintain positive working relationship with cross-functional teams.
7. Edit graphics using SnagIt or similar software tools.
8. Conduct Train-the-Trainer sessions.

9. Work alongside appropriate staff, teams, stakeholders and other points of contact (POCs) as required, to understand the goals and objectives of high volume workloads within complex information systems.
10. Ability to plan, organize, and motivate teams to achieve clearly defined business processes.
11. Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge.
12. Organize and write supporting technical and project documents as needed.
13. Application of pedagogical techniques uniquely suited to adult learners in a state government organizational context.
14. Keep abreast of policy, procedural, and technical changes to the software solution in a constantly evolving operations environment; take responsibility for rolling out curriculum updates and training of trainers to accommodate these changes.

Required Skills:

1. Candidate must have a solid Instructional Systems Design (ISD) training background.
2. Possess the ability to multi-task and shift priorities based on current training development and delivery needs.
3. 2+ year experience in Adobe Captivate 8.0 or higher.
4. Ability to conduct Train-the-Trainer sessions in order to educate and provide continual learning on behalf of the State's Regional Training Delivery Team.
5. Utilize current learning principles/concepts, instructional design theory/evaluation methods and training techniques/technologies to assess, design, develop, deliver, implement and evaluate the training.
6. Administer surveys and analyze survey results to create training evaluation reports.
7. Excellent communication and writing skills are essential.
8. Ability to test and publish learning content on a Learning Management System.

Program Experience:

Current experience with Medicaid, Social Services, or similar state public benefit programs is strongly desired and will be given the highest weight. Experience must include well documented success in the performance of processes and procedures supportive of continuous process improvement.

Technical Knowledge:

Knowledge of various systems including:
1. Adobe Captivate 8.0 or higher,
2. Articulate
3. PhotoShop
4. SnagIT

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

1. Training material development experience
2. Training development software experience
3. Experience in healthcare insurance IT software/systems implementations performing duties described in the "Daily Duties/Responsibilities” section above.
4. Superb written and oral communication skills, including the ability to give presentations to executive management. Strong proficiency in English is required.
5. Impeccable integrity. This project will have very high visibility and will impact significant expenditures of public funds. Candidates must be confident with their abilities to make correct decisions and the courage to speak out when necessary.
6. Willingness and ability to effectively engage with people and organizations on a continuous basis.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

1. Prior experience in working with MS SharePoint, Project Web App, Jira, Confluence and eGRC systems.
2. Prior Health Information Technology and/or Program experience.
3. Knowledge of developing a curriculum using a Learning Management System
4. Experience with the following software: Snagit, MS Office suite, Articulate Suite, Camtasia, Photoshop, Audacity, Captivate
5. Medicaid eligibility system/business operations experience
6. Experience with IBM Curam Technology
7. Experience using modern commercial rules engines and their respective orchestration layers.
8. Understanding of the Medicaid Information Technology Architecture (MITA)
9. Understanding of the Medicaid Enterprise Certification Toolkit (MECT)
10. Experience in an outsourced IT development project

REQUIRED EDUCATION/CERTIFICATIONS:

1. College Degree required. Preference will be given to, in no particular order:
a. BS degree in Business
b. BA or BS degree in Public Administration, Public Health or Public Policy
c. BA or BS in Information Technology or related

PREFERRED EDUCATION/CERTIFICATIONS:

1. Project Management Professional (PMP)
2. Master's Degree in related field (Business, Public Health)

CategoryNameRequiredImportanceLevelLast UsedExperienceDevelopment ToolsAdobe AcrobatYes1LeadWithin 1 Year1 - 2 YearsEducationTraining Curriculum DevelopmentYes1LeadWithin 1 Year1 - 2 YearsSpecialtiesMedicaid or healthcare experienceYes1LeadWithin 1 Year1 - 2 YearsSpecialtiesTechnical writing experience on similar sized projects.Yes1LeadWithin 1 Year1 - 2 Years

Required Skills:

1. Candidate must have a solid Instructional Systems Design (ISD) training background.
2. Possess the ability to multi-task and shift priorities based on current training development and delivery needs.
3. 2+ year experience in Adobe Captivate 8.0 or higher.
4. Ability to conduct Train-the-Trainer sessions in order to educate and provide continual learning on behalf of the State's Regional Training Delivery Team.
5. Utilize current learning principles/concepts, instructional design theory/evaluation methods and training techniques/technologies to assess, design, develop, deliver, implement and evaluate the training.
6. Administer surveys and analyze survey results to create training evaluation reports.
7. Excellent communication and writing skills are essential.
8. Ability to test and publish learning content on a Learning Management System.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

1. Training material development experience
2. Training development software experience
3. Experience in healthcare insurance IT software/systems implementations performing duties described in the "Daily Duties/Responsibilities” section above.
4. Superb written and oral communication skills, including the ability to give presentations to executive management. Strong proficiency in English is required.
5. Impeccable integrity. This project will have very high visibility and will impact significant expenditures of public funds. Candidates must be confident with their abilities to make correct decisions and the courage to speak out when necessary.
6. Willingness and ability to effectively engage with people and organizations on a continuous basis.


REQUIRED EDUCATION/CERTIFICATIONS:

1. College Degree required. Preference will be given to, in no particular order:
a. BS degree in Business
b. BA or BS degree in Public Administration, Public Health or Public Policy
c. BA or BS in Information Technology or related