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CL - Business Analyst - Advanced
Ref No.: 18-00317
Location: Columbia, South Carolina
Start Date: 07/16/2018
 Note: This position needs IBM CURAM BA experience
The South Carolina Department of Health & Human Services (SCDHHS) is the State Medicaid Agency for South Carolina. The incumbent will be assigned to the Member Management Replacement Program (MMRP) Operations & Maintenance (O&M) team. The MMRP is the program area responsible for the effort to replace SCDHHS' legacy eligibility system with an implementation of IBM Cúram. The O&M team is responsible for supporting the day-to-day functions of the production system.

The SCDHHS MMRP O&M team is seeking two (2) Business Analysts (BA) to work on the O&M Analysis team. O&M Client are responsible for researching Production defects and enhancement requests; developing workarounds; writing Business Cases to resolve issues and implement enhancements; gathering/revising business and functional requirements; and reviewing Technical Design Documents (TDD) for Operations work items.

O&M Client may also be assigned to review MMRP Design, Development, and Implementation (DDI) artifacts including Business Requirement Documents (BRD), Technical Design Specifications (TDS), and Architectural Design Documents (ADD) for potential operational conflicts or concerns.

The incumbent will serve as an O&M (Operations & Maintenance) Systems/Business Analyst, under supervision by the O&M Analysis manager and/or the O&M Manager. The O&M BA researches and documents defects in the MMRP (Member Management Replacement Program) systems including IBM Cúram; communicates with leadership and stakeholders to gather requirements for bugfixes and enhancements; and develops business cases and provides input throughout the SDLC.

Specific duties include:
• Performs systems analysis activities for the Production MMRP systems.
o Gathers and develops business requirements and acceptance criteria for Production defects and enhancements
o Develops business cases compliant with established processes and rules
o Communicates with business owners, contractor analysts, and developers as needed throughout the SDLC
o Reviews QA and UA test cases and provides feedback
o Advises the O&M Analysis Manager on operational impacts, technical analysis, and other concerns
• Acts as a subject matter expert (SME) for the Production MMRP systems including IBM Cúram and associated processes.
o Attends and contributes to meetings regarding the existing and planned functionality of the MMRP systems
o Reviews business, functional, and technical requirements/documents and provides feedback
o Maintains knowledge and appropriate understanding of replacement eligibility systems through training, documentation review, and other means
o Communicates operational and technical concerns/observations to appropriate parties
• Provides support and analysis related to MMRP systems
o Completes work on escalated Cúram Helpdesk and Data Integrity work items, as needed
o Researches system defects and develops/verifies workarounds
o Meets with stakeholders as directed and contributes to defect/enhancement prioritization based on issue trends
o Ensures newly-identified defects are documented and escalated per defined procedures
• Attends assigned trainings and performs other duties as assigned

• 1 year of Business Analysis experience with IBM Cúram Social Program Management
• 5 years of experience in government IT projects as a business/systems analyst or performing related duties
• 5 years of experience gathering and documenting business rules, requirements, and processes
• 2 years of Medicaid Eligibility or other social services experience 
• English fluency – written and verbal
• Excellent written and verbal communication skills
• Ability to develop well-written Use Cases consumable by business and technical staff
• Ability to gather business rules, requirements, and processes by interviewing business users and stakeholders and mining from documents, federal/state rules and regulations, etc.
• Knowledge of formal business process documentation including best practices.
• Understanding of business process modeling, including ability to utilize graphical process modeling tools
• Ability to effectively and professionally communicate with staff at all levels including executive leadership, middle management, front-line supervisors, and front-line workers

• Experience working with and/or performing Business Analysis activities for IBM Cúram Medicaid solutions (HCR/CGIS)
• Experience working with Medicaid Eligibility policy and process
• Experience with any of the following software tools used by MMRP O&M:
• Atlassian Confluence
• Atlassian JIRA
• Bizagi Modeler
• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Microsoft OneNote
• Microsoft SharePoint
• Splunk: Search & Reporting
• Experience with MMIS (Medicaid Management Information System) – operations or project/development

Bachelor's degree in a technical, business, or healthcare field.

Equivalent (4 years') experience in business/systems analysis and/or computer systems development/modification may be substituted.

None required.
Category Name
Miscellaneous Ability to deal effectively with the needs of technical peers, technical and user management, users, vendors, and staff members, and to communicate clearly and effectively in spoken and written form
Miscellaneous Case development
MMIS - Medicaid Management Informaiton System Medicaid eligibility system/business operations
Specialties IBM Curam Testing Experience
Specialties Atlassian
Specialties Systems Analyst