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Sr. Desktop Engineer
Ref No.: 21-00060
Location: Houston, Texas

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The primary responsibilities for the Desktop Engineer will be to design, architect, manage, and maintain end users' desktop platforms. The Desktop Engineer creates operating system images, performs operating system upgrades and software patches, deploys applications, and maintains the SCCM / Intune infrastructure. The Engineer will have a broad knowledge of Windows operating systems. The Desktop Engineer will also assist in resolving tier-3 support incidents and training of Desktop Technicians. Candidate will document, maintain, and improve standard processes around desktop management. This person must exhibit task and time management skills, oral and written communication skills, technical expertise, and dedication to resolve problems effectively.
Key Responsibilities:

  • Architect solutions for desktop hardware and software
  • Plan and implement Microsoft Intune and Autopilot strategy.
  • Work closely with teams to define the company's overall desktop strategy
  • Troubleshoot technical issues related to software or hardware and implement solutions
  • Create operating system images, operating system upgrades, patches, and deploy applications
  • Ensure the company remains secure and compliant by applying any needed security updates
  • Effectively communicate problems and their solutions to respective support teams
  • Work with global teams to deploy standard images
  • Keep up with latest desktop technologies
  • Maintain global hardware standards for desktops and laptops
  • Assist with resolving tier-3 support incidents
  • Document, maintain, and improve standard processes in desktop management
  • Resolve problems effectively and efficiently to minimize users' disruptions
  • Create SCCM or Intune reports
  • 3 or more years of experience working with desktop imaging and application deployment
  • Proficiency with Microsoft support tools, such as but not limited to SCCM, Intune, and Active Directory required
  • Advanced knowledge of patch management and software distribution required
  • Critical thinker: ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures required
  • Experience in root cause identification and remediation on various hardware and software platforms
  • Ability to troubleshoot and interpret system logs
  • Working knowledge of encryption technologies like Bitlocker and DLP solutions
  • Working knowledge of Windows Active Directory and Group Policy required
  • Ability to create custom GPO
  • Ability to install, configure, & maintain Windows operating systems
  • Ability to automate tasks by scripting (PowerShell, VBScript, batch)
  • Ability to configure the Registry and file system
  • Windows Server and VMWare experience a plus
  • Bachelor's degree or equivalent work experience and certifications

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit