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Help Desk Support Technician - Multiple Openings
Ref No.: 21-00053
Location: Louisville, Kentucky
Find out why eXcell is the employer of choice for contractors. Join eXcell and enjoy our generous employee benefits!
* * * Multiple Openings! * * * The Help Desk Tech(s) will take calls from the customer and will follow customer processes to resolve issues. Hardware will be provided and maintained per customer processes.
Help Desk Support Services:
  • Answer incoming calls from authorized end users
  • Resolve issues following customer-provided standard operating procedures
  • Document issues and resolution in the ticketing system
  • Expedite issues that are unable to be fixed at the help desk
  • Maintain the incoming call announcement
Examples of Supported Items:
  • Windows 7
  • Email user support
  • Mobile printer support
  • Client Integrated Parts Catalog
  • Microsoft Outlook Anywhere
  • Verizon Connection Software
  • Bluetooth
  • McAfee Antivirus
  • McAfee Drive Encryption
  • Internet Explorer
  • Toughbook computers
  • Laptop Truck Docks
  • Bluetooth Printers
  • GPS Device
  • NewFi Cables
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit